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This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use...

If you just remember these... If you can avoid building it, don’t build it; if you have to build it, hire a CTO, ship early, and mature long; and no matter what, draw on a trusted crew, build lean and fast, and get close to and build with your users as soon as possible. --- This guide aims to help you avoid bad projects, structure the team right, ship and learn quicker, and mature longer. The guide starts with project selection, including why the best project to select is no project at...

Make better use of your data and information to learn, improve and tell an evidenced story of the difference your organisation is making.

This Toolkit This Toolkit presents an approach to network evaluation that is designed for network coordinators. This Toolkit provides guidance for network coordinators on how to: • More effectively use information they are already collecting as part of their routine coordination duties; • Collect other useful data that would support their network’s health and development; • Integrate network evaluation tasks into network activities, like convenings, to streamline the process; • Use data to...

This Frequently Asked Questions (FAQ) document is written for Small Foundation network partners. It accompanies Network Partner Evaluation Toolkit, which outlines four evaluation tools that Small Foundation is encouraging, and supporting, its network partners to use to improve their operations and, ultimately, increase their impact. This FAQ document answers typical questions about these evaluation tools and provides additional detailed recommendations for how network coordinators can...

This field guide helps to navigate crises using the Cynefin framework as a compass. It proposes a four-stage approach through which we can: - assess the type of crisis and initiate a response; - adapt to the new pace and start building sensing networks to inform decisions; - repurpose existing structures and working methods to generate radical innovation; - transcend the crisis, formalise lessons learnt and increase resilience. The guide stresses the importance of setting and managing...

The 2021 guide provides an easy-to-follow six-step approach on how to develop, implement, and sustain a CA, with respect to the reader’s local corruption landscape and potential stakeholders. The adaptive framework proposed can be used to address corruption challenges, mitigate possible business risks, and achieve optimal results.

Development cooperation has spent decades wrangling over the merits, evidence, and implications of what we may term “the learning hypothesis”: the idea that increased knowledge by development organisations must logically lead to increased effectiveness in the performance of their development activities. Organisations of all stripes have built research and monitoring and evaluation (M&E) departments, adopted a multitude of knowledge management systems and tools, and tinkered with...

When asserting the value of theory-based methods, you often here words like “black boxes” and “causal mechanisms.” These are commonly…

In this final blog in the series, I want to look at the potential value of rubrics. While evaluability assessments can help us to…

In my last blog on theory-based Monitoring Evaluation and Learning (MEL), I explained why relationships matter, and how to assess change…

How can we design and build digital technologies to support people in poor and low resource environments to achieve their objectives? And how can we do this inclusively and ethically, while considering the complexity of their living and working environments? This is the central question in my research. One of the grand challenges of international development cooperation is to make digital technologies available for social and economic development of poor regions of the world. To achieve...

Abstract Motivation On December 15, 2012 Sombath Somphone was abducted at a police checkpoint in his home city of Vientiane, the capital of Laos; his whereabouts remain unknown. This article considers his work and disappearance through the lens of Thinking and Working Politically (TWP) approaches to development. The article is supportive of TWP, but emphasizes the significant risks of politicized programming in authoritarian contexts. Purpose By examining the case of Sombath Somphone, the...

This case study is an example of a phased transfer of ownership and responsibility from INGO Nuru International to Nuru Kenya, including the exit of all international staff. Post-transition, Nuru Kenya is managed entirely by Kenyan staff, although it continues to receive financial support from Nuru International. A lot of the elements described are aligned with Adaptive Management ways of working.

La pandemia de la Covid-19 ha brotado súbitamente en un momento de transición para las instituciones y organizaciones sociales de medio mundo. Cuando aún no se había superado la crisis de confianza de la última década entre los ciudadanos y los gobiernos, en un momento de gran impulso de las iniciativas de gobierno abierto, planes de innovación y transformación digital, para hacer más democráticas y eficientes las administraciones a través de programas políticos encaminados a configurar un...

A pandemia da Covid-19 surgiu de súbito num momento de transição para as instituições e organizações sociais de meio mundo. Antes ainda de se ter ultrapassado a crise de confiança da última década entre os cidadãos e os governos, num momento de grande impulso das iniciativas de governo aberto e de planos de inovação e transformação digital para tornar mais democráticas e eficientes as administrações através de programas políticos encaminhados para configurar um novo contrato social, verde e...

Abstract Background: Program logic is one of the most used tools by the public policy evaluator. There is, however, little explanation in the evaluation literature about the logical foundations of program logic or discussion of how it may be determined if a program is logical. This paper was born on a long journey that started with program logic and ended with the logic of evaluation. Consistent throughout was the idea that the discipline of program evaluation is a pragmatic one, concerned...

Development strategies, programmes and projects are designed making assumptions concerning several variables such as future prices of outputs and inputs, exchange rates and productivity growth. However, knowledge about the future is limited. Uncertainty prevails. The usual approach to deal with uncertainty is to reduce it to risk. Uncertainty is perceived as a negative factor that should and can be eliminated. This article presents an alternative approach which recognises that radical...