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Essential how-to guidance for government product managers and digital teams.

Government offices are filled with siloed, sector-specific digital systems that strain their capacity to make decisions, use data effectively, and achieve ambitious sustainable development goals. Public investments in digital development, transformation, and infrastructure can only meet citizen needs if data and systems are consolidated and interoperable. While interoperability is a sensible approach to building digital public infrastructure, transforming existing systems is easier said...

The Reduced Access Analytical Methods (RAAM) toolkit is a practical resource designed to help humanitarian practitioners overcome monitoring challenges in reduced access environments. Reduced access can be caused by natural disaster, conflict, political instability, or other factors, and typically makes it difficult to conduct normal monitoring of program implementation. The RAAM toolkit offers technical and managerial tools for a menu of analytical methods that can fill information gaps...

Over the course of this paper we lay out the basis of the Carve-Out method, an approach that leverages a behavioural framework to allow organisations (even those burdened with layers of bureaucracy and entrenched ideas) to create intentionally designed environments that give people the space, resources and support they need to explore and test new ideas. Ideas that may go on to transform the core of their organisation. The Carve-Out method is based on a simple insight: That if we want to...

Discover the future of organizational structure with the Platform Organization Manifesto. Our guiding principles provide a blueprint for dynamic, adaptable businesses designed to thrive in a constantly changing marketplace. Harness the power of entrepreneurial spirit, cooperation, innovation, and key design principles to empower corporate evolution.

Any mission-focused government should be well equipped to define, from day one, what outcomes it wants to bring about. But radically changing what the government does is only part of the challenge. We also need to change how government does things. The usual methods, we argue in this paper, are too prone to failure and delay. There’s a different approach to public service organisation, one based on multidisciplinary teams, starting with citizen needs, and scaling iteratively by testing...

Doing weeknotes brings together various things I’ve written about weeknotes in different places. This text expands on things I wrote in The agile comms handbook, as well as various blog posts. Quite a lot of it is brand new. - Weeknotes for beginners - Why write weeknotes - The weeknotes rules - Weeknotes within the corporate environment - What weeknotes can bring about - Examples of good weeknotes - How to write weeknotes - Weeknotes tips and tricks - Further reading

AI already is being used in some areas of process improvement, and the usage of this technology — including generative AI — promises to grow. That’s because it can perform tasks faster and much less expensively than humans alone. But it will never fully replace people — and that poses management challenges.

#1 New York Times bestseller "This brilliant book will shatter your assumptions about what it takes to improve and succeed. I wish I could go back in time and gift it to my younger self. It would've helped me find a more joyful path to progress."-Serena Williams, 23-time Grand Slam singles tennis championThe #1 New York Times bestselling author of Think Again illuminates how we can elevate ourselves and others to unexpected heights.We live in a world that’s obsessed with talent. We celebrate...

This article offers initial insights into the overlap, positioning, shared values, and convergences between RenDanHeYi compared to agile practices.

There is an entrenched relationship between the consulting industry and the way business and government are managed today which must change.Mariana Mazzucato and Rosie Collington show that our economies' reliance on companies such as McKinsey, Boston Consulting Group, Bain & Company, PwC, Deloitte, KPMG and EY stunts innovation, obfuscates corporate and political accountability and impedes our collective mission of halting climate breakdown.The 'Big Con' describes the confidence trick the...

World expert Bent Flyvbjerg and bestselling author Dan Gardner reveal the secrets to successfully planning and delivering ambitious projects on any scale.Nothing is more inspiring than a big vision that becomes a triumphant new reality. Think of how Apple’s iPod went from a project with a single employee to an enormously successful product launch in eleven months. But such successes are the exception. Consider how London’s Crossrail project delivered five years late and billions over budget....

In the decades since the Army created the After Action Review (AAR), businesses have embraced the practice as a way of learning from both failure and success. But all too often the practice gets reduced to nothing more than a pro forma exercise. The authors of this article describe the history and philosophy of the original AAR, debunk three myths about the practice that impede its proper use, and finally suggest three improvements that can help business leaders make the most of it.

Innovation teams must navigate inherent tensions between different learning activities to produce high levels of performance. Yet, we know little about how teams combine these activities—notably reflexive, experimental, vicarious, and contextual learning—most effectively over time. In this article, we integrate research on teamwork episodes with insights from music theory to develop a new theoretical perspective on team dynamics, which explains how team activities can produce harmony,...

In order to support the digital transformation of government operations Digital Learning Modules for Civil Servants are available, an off-the-shelf package of capacity development in form of replicable training modules to empower public servants at both the local and central government level to be leaders of digital transformation for delivering better public services. The modules cover a multitude of fundamental areas: comprehending digital government and services, human-centered design...

Most companies developing software employ something they call "Agile." But there's widespread misunderstanding of what Agile is and how to use it. If you want to improve your software development team's agility, this comprehensive guidebook's clear, concrete, and detailed guidance explains what to do and why, and when to make trade-offs. In this thorough update of the classic Agile how-to guide, James Shore provides no-nonsense advice on Agile adoption, planning, development, delivery, and...

This scoping paper explores the question ‘what would it take to build a culture of learning at scale?’. It focuses on systems-wide learning that can help to inform systems change efforts in complex contexts. To answer this question, literature was reviewed from across diverse disciplines and the realms of education, innovation systems, systems thinking and knowledge management. This inquiry was also supported by in-depth interviews with numerous specialists from the for-purpose sector and...

How to create the change you want to see in the world using the paradigm-busting ideas in this "utterly fascinating" (Adam Grant) big-idea book.​ Most of what we know about how ideas spread comes from bestselling authors who give us a compelling picture of a world, in which "influencers" are king, "sticky" ideas "go viral," and good behavior is "nudged" forward. The problem is that the world they describe is a world where information spreads, but beliefs and behaviors stay the same. When...

If you just remember these... If you can avoid building it, don’t build it; if you have to build it, hire a CTO, ship early, and mature long; and no matter what, draw on a trusted crew, build lean and fast, and get close to and build with your users as soon as possible. --- This guide aims to help you avoid bad projects, structure the team right, ship and learn quicker, and mature longer. The guide starts with project selection, including why the best project to select is no project at...