How to design and plan public engagement processes: a handbook

There is a growing hunger for more, and more meaningful, citizen participation in decisions that affect our lives. Across the world, calls for open government, workplace democracy, community empowerment are gaining support, as are innovative developments in deliberative democracy. The current COVID-19 pandemic makes these calls more pressing than ever, given the deepening inequalities it has caused and the complex challenges of building a progressive road out of the crisis. So, now more than ever we need people capable of designing and planning public engagement processes that are empowering and worthwhile. Experienced practitioners know that, without considerable forethought, care and preparation, public engagement processes risk achieving little or, worse, alienating people so that they never engage (with you or anyone else) again. This Handbook seeks to deepen people’s skills in designing and planning effective public engagement processes, by providing a structured four-stage framework for tackling the task. It draws on the authors’ extensive practical experience of training and working with public engagement facilitators across sectors as well as international expertise. You may be a citizen, a community or public engagement practitioner, an elected or government representative, or some other sponsoring organisation or stakeholder. You may be new to this kind of work or experienced but wanting to review and improve your practice. Or you may be studying public participation in democratic processes. Wherever you are coming from, and whatever type of public engagement you are doing, this Handbook promises to be a useful addition to your toolbox.