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18F’s method cards describe how our organization puts human-centered design into practice.
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This paper challenges some fundamental aspects of research and conclusions relating to the use of technology for community development. Views of technology, in this case the mobile phone, as a tool for increased economic welfare are often skewed due to extreme reductionism, ambiguous interview questions and poor data sources. Research of complex social systems or sub-systems give the wrong answers when reductionist methodologies are used. To demonstrate such shortcomings, the 2007 paper of...
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Technological innovation and information & communication technologies (ICTs) are considered enabling factors for social and economic development, even in very poor parts of the world. However,...
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The purpose of this paper is to provide funders and implementers of market systems development (MSD) projects with principles, practices, and structures that enables these projects to thrive. It is based on a book that has sold millions of copies worldwide, and a school of thought taught at institutions such as Harvard Business School and practiced in companies ranging from giants such as Toyota to the most successful tech start-ups in Silicon Valley. Published in 2011, Eric Ries wrote the...
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Systems thinking is an approach to integration that is based on the belief that the component parts of a system will act differently when isolated from the system’s environment or other parts of the system. THIS PAGE PROVIDES PLENTY OF RESOURCES ON SYSTEM THINKING
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This report presents findings and insights from the Oxfam Novib pilot module of TechScape, which assessed how Oxfam Novib partners in seven countries related to the use of technology in their work. This report does not aim to draw conclusions about the nature of technology use by Oxfam Novib partners per se, or even the partners included in this assessment. The dramatic difference in organizational activities, contexts and objectives are too great for that. Detailed analysis of how partners a...
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We must better understand user-centered design’s limitations—not just its strengths—in the context of international development. And we must adapt it from its original uses designing commercial products to solving for social good.
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Abstract: This paper describes essential, real-world activities and processes needed to develop and deploy people-centred networks enabled with innovative technologies that in turn produce "...
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Building tech-powered public servicesBickerstaffe, S. - 2013 - Institute for Public Policy Research
Given the rapid pace of technological change and take up by the public it is a question of when not if public services become tech powered This new paper asks how we can ensure that innovations are successfully introduced and deployed
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This is the poster used by Natalia Adler, from Unicef, at the Doing Development Differently workshop in 2014. Can policy-makers think like designers? Since 2012, UNICEF has been supporting two autonomous governments in Nicaragua to develop empathy-driven policies for children. While policies are the final product, the goal of the Designing for Children Initiative is to make government officials think like designers. A good policy or service is nothing without active and engaged frontline...
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(2017). Critical agency and development: applying Freire and Sen to ICT4D in Zambia and Brazil. Information Technology for Development. Ahead of Print. doi: 10.1080/02681102.2017.1328656
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Development projects aim to make a difference in communities. Funders often require that the intervention needs to last, or that it needs to effect change that will last, over an extended period of time. In short, a sustainable difference needs to be made and this is an important measure of success. However, there are inherent drivers in the combined system of donors and beneficiaries that counter sustainability. This article explores these drivers, and identifies project design elements...
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This paper evaluates the Jigawa State Government Community Computer centre project using the design reality gap framework. The purpose of this was to analyse the shortfall between design expectations and implementation realities, in order to find out the current situation of the project. Furthermore to analyse whether it would meet the key stakeholder’s expectation. The Majority of Government ICT Projects is classified as either failure or partial failure. Our research will underpin a case...
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Designers have traditionally focused on enhancing the look and functionality of products. Recently, they have begun using design techniques to tackle more complex problems, such as finding ways to provide low-cost healthcare throughout the world. Businesses were the first to embrace this new approach—called design thinking—and nonprofits are beginning to adopt it too.
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By Tamara Giltsoff
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"In this book, the researchers take a system's view that begins with a demand for deep, evidence-based understanding of design thinking phenomena. They continue with an exploration of tools which can help improve the adaptive expertise needed for design thinking. The final part of the book concerns design thinking in information technology and its relevance for business process modeling and agile software development, i.e. real world creation and deployment of products, services, and enterprise systems"--Cover
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