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Yogi Berra was right when he remarked, “If you don’t know where you’re going, you’ll wind up somewhere else.” When we collectively apply our hopes and energies to improving our communities, how do we know if we’re making the right choices along the way? How will we notice when we are spinning our wheels and what changes to make? How will we know that we are making a difference? And how will we know what success looks like to everyone in the group? By taking a community-based public health...
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CABUNGO, a Malawian NGO, recently evaluated its own performance using the Most Significant Change approach. Rebecca Wrigley describes how, with the support of stakeholders,CABUNGO learned to improve its services.
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Habitat conservation plans (HCPs) allow incidental take of threatened or endangered species in exchange for conservation measures that minimize and mitigate such taking. Habitat conservation plans entail a compromise between regulatory certainty and scientific uncertainty. This compromise is controversial because many HCPs are thought to inadequately address scientific uncertainty. Adaptive management is the systematic acquisition and application of reliable information to improve natural...
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In spite of current ads and slogans, the world doesn’t change one person at a time. It changes as networks of relationships form among people who discover they share a common cause and vision of what’s possible. This is good news for those of us intent on changing the world and creating a positive future. Rather than worry about critical mass, our work is to foster critical connections. We don’t need to convince large numbers of people to change; instead, we need to connect with kindred...
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Do you ever stand back and try to see the big picture, the view from 50,000 feet of what's going on in organizations, communities, the world? From up there, how would you describe these times? Is it a time of increasing economic and political instability, of growing divisiveness and fear, of failing systems and dying dreams? Is it a time of new possibilities, of great examples of hope, of positive human evolution, of transformation? Are we succeeding in solving major problems, are we...
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Today's marketplace is fueled by knowledge. Yet organizing systematically to leverage knowledge remains a challenge. Leading companies have discovered that technology is not enough, and that cultivating communities of practice is the keystone of an effective knowledge strategy.Communities of practice come together around common interests and expertise- whether they consist of first-line managers or customer service representatives, neurosurgeons or software programmers, city managers or...
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When Barbara Waugh joined the Hewlett-Packard Corporation in the mid-80's, this 60's radical encountered a company with a benign but topdown leadership. As she progressed from recruiting manager to world change manager, she used a set of radical tools to transform its corporate culture and to help realize the true potential of The HP Way.
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Significant proportions of aid already flow through the non-governmental sector, but questions are increasingly being asked about the role of NGOs and whether they can deliver on their ambitious claims. This study examines conditionality and mutual commitment between international aid donors and recipient NGOs, North and South. Fieldwork and case study material from Uganda and South Africa are used to support the authors’ contention that the fast changing aid sector has--in the context of a...
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Increasingly, cracks are appearing in the capacity of communities, ecosystems, and landscapes to provide the goods and services that sustain our planet's well-being. The response from most quarters has been for "more of the same" that created the situation in the first place: more control, more intensification, and greater efficiency. "Resilience thinking" offers a different way of understanding the world and a new approach to managing resources. It embraces human and natural systems as...
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This book provides a set of guidelines for people who will be involved in participatory processes and projects with specific design focus on VSO (Voluntary Services Overseas) volunteers. It looks at appropriate levels of participation; pitfalls of participatory approaches (PA); best practice in facilitation; and tools for participation. The guide is organised into three parts (I) Principles, (II) Methods and (III) Toolkit. Part I gives a background to PA with a comparative analysis of PA in...
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"Critical Systems Heuristics," also just called "Critical Heuristics" or "CSH," is a framework for reflective practice based on practical philosophy and systems thinking. The basic idea of CSH is to support boundary critique – a systematic effort of handling boundary judgments critically. Boundary judgments determine which empirical observations and value considerations count as relevant and which others are left out or are considered less important. Because they condition both "facts" and...
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We describe the use of Outcome Mapping to guide the design of a rural telemedicine consultation system in South Africa. While Outcome Mapping was not primarily intended to guide design, we show that it tied in well with a cyclical participatory design method for an Information and Communication Technology for Development project
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Horizontal evaluation is a flexible evaluation method that combines self-assessment and external review by peers. We have developed and applied this method for use within an Andean regional network that develops new methodologies for research and development (R&D). The involvement of peers neutralizes the lopsided power relations that prevail in traditional external evaluations, creating a more favourable atmosphere for learning and improvement. The central element of a horizontal evaluation...
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Many business thinkers believe it's the role of senior managers to scan the external environment to monitor contingencies and constraints, and to use that precise knowledge to modify the company's strategy and design. As these thinkers see it, managers need accurate and abundant information to carry out that role. According to that logic, it makes sense to invest heavily in systems for collecting and organizing competitive information. Another school of pundits contends that, since today's...
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