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The six case studies in Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors illustrate the multiple ways citizen participation in accountability – called social accountability – can lead to positive effects on governance, citizen empowerment, and service delivery. Drawing on their extensive experience implementing international donor-funded programs and projects, the authors examine six recent RTI International projects in Africa and Asia. The...
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The Institute for Social Accountability
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Lessons from policy in Ghana, Kenya, South Africa and Tanzania
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Learning is fundamental to work on transparency and accountability in complex environments. But how can funding practices best support learning?
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The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these operations, contribute to building sustainable national systems for citizen engagement with governments and the private sector. This framework will capture the diverse experiences, assess lessons learned, and outline methods and entry points to...
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This paper examines adaptive approaches to aid programming in Nigeria. Through field research and desk reviews, we have investigated some of the assertions around the ‘adaptive management and programming’ approach, which has arisen in recent years as a response to critiques of overly rigid, pre-designed, blueprint and linear project plans. This is the second of three case studies in a series which explore if and how adaptive approaches, including rapid learning and planning responses, are...
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Research on the Information Society, the Digital Divide and Information and Communication Technologies for development
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The recent rapid evolution of digital technologies has been changing behaviors and expectations in countries around the world. These shifts make it the right time to pose the key question this paper explores: Will digital technologies, both those that are already widespread and those that are still emerging, have substantial impacts on the way citizens engage and the ways through which power is sought, used, or contested? The authors address this question both to mitigate some of the World...
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The meteoric rise of "citizen engagement" Almost all development agencies promote some form of citizen engagement and accountability, often framed as 'voice', 'demand-side governance', 'demand for good governance' or 'social accountability'. The current World Bank president, Jim Yong Kim, recently put it that, "citizen voice can be pivotal in providing the demand-side pressure on government, service providers, and organizations such as the World Bank that is needed to encourage full and...
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How and to what degree is the World Bank putting its new institutional citizen engagement (CE) commitments into practice? This question guides an independent assessment that the Accountability Research Center (ARC) at American University has undertaken as part of the Institute of Development Studies-led Action for Empowerment and Accountability (A4EA) research programme’s investigation into how external actors can best support local processes of and conditions for empowerment and...
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Accountability is the cornerstone of good governance. Unless public officials can be held to account, then critical benefits associated with good governance, such as social justice, poverty reduction and development remain elusive. The impacts of non-responsive and unaccountable governance are perhaps most harshly felt by the citizens of Africa, where corruption and governance failures are broadly acknowledged as a principal obstacle to the achievement Over the past decade, a range of...
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