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First Reference to Participatory Technology Development
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This article presents evidence that–alongside the successes– many information systems in developing countries can be categorized as failing either totally or partially. It then develops a new model that seeks to explain the high rates of failure. The model draws on contingency theory in order to advance the notion of design-actuality gaps: the match or mismatch between IS designs and local user actuality. This helps identify two high-risk archetypes that affect IS in developing countries:...
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Inroduces the stages of adoption of Design in organizations, with a visual tool.
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The need to bridge the digital divide is no longer a point of discussion and therefore focus has shifted to the design and implementation of programs that have the potential to close the information and knowledge gap between the developing and developed nations. Unfortunately, the majority of these programs are small and mimic what has been successful in the developed world. It has become increasingly clear that these successes do not necessarily translate well in the context of developing...
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Designers have traditionally focused on enhancing the look and functionality of products. Recently, they have begun using design techniques to tackle more complex problems, such as finding ways to provide low-cost healthcare throughout the world. Businesses were the first to embrace this new approach—called design thinking—and nonprofits are beginning to adopt it too.
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The role of making in the design process has been growing, taking on new forms and involving new players over the past 10 years. Where we once primarily saw designers using making to give shape to the future, today we can see designers and non-designers working together, using making as a way to make sense of the future. In this paper, we describe the landscape of design research and practice at the end of 2013 with special attention to the role of making across these perspectives: approach...
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This article examines the current field of social design: its claims, practices, and methodologies. Findings discovered through qualitative research illuminate the current application of social design practices and offer critique around their use in the social sphere. This article argues that designers must be sensitive to a variety of complex social and cultural cues and structures or they risk contributing to, or practicing, design neocolonialism. The article offers two key theoretical...
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We must better understand user-centered design’s limitations—not just its strengths—in the context of international development. And we must adapt it from its original uses designing commercial products to solving for social good.
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By adopting a model from business, nonprofit organizations can launch, test, and implement new programs and services more efficiently. Includes magazine extras.
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Development projects aim to make a difference in communities. Funders often require that the intervention needs to last, or that it needs to effect change that will last, over an extended period of time. In short, a sustainable difference needs to be made and this is an important measure of success. However, there are inherent drivers in the combined system of donors and beneficiaries that counter sustainability. This article explores these drivers, and identifies project design elements...
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By integrating two practices—design thinking and adaptive leadership—social innovators can manage projects in a way that’s both creatively confident and relentlessly realistic.
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Research can improve development policies and practices and funders increasingly require evidence of such socioeconomic impact from their investments. This article questions whether information and communication technologies for development (ICT4D) research conforms to the requirements for achieving socioeconomic impact. We report on a literature review of the impact of research in international development and a survey of ICT4D researchers who assessed the extent to which they follow...
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This paper challenges some fundamental aspects of research and conclusions relating to the use of technology for community development. Views of technology, in this case the mobile phone, as a tool for increased economic welfare are often skewed due to extreme reductionism, ambiguous interview questions and poor data sources. Research of complex social systems or sub-systems give the wrong answers when reductionist methodologies are used. To demonstrate such shortcomings, the 2007 paper of...
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The aim of participatory development (PD) in the context of using Information and Communication Technologies (ICT) for development (ICT4D) is to empower underprivileged communities and disadvantaged segments of the stakeholders. The literature on ICT4D is replete with empirical evidence showing that ICT interventions often fail since they are often externally initiated, with very limited involvement from the affected (Heeks, 2002). Clearly, the principles and concepts of PD are relevant to...
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The global spread of Internet and mobile communications has been accompanied by a growing interest in how information and communication technologies (ICTs) can contribute to social and economic development. There are a considerable number of such examples in developing countries. For example, M-Pesa in Kenya allows workers in the cities to send money back to families living in the countryside using SMS messages on basic mobile phones. In Ghana, the Motech project allows community health...
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Development is going digital and INGOs like Oxfam have a vital convening role to play. This paper draws on ICT for Development in Oxfam’s programmes in the Horn, East and Central Africa to consider what this role is. In order to realise the opportunities
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