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In March, members of the team in Bangladesh (Community Mobilisers and Lead Community Mobilisers) participated in a training course in non-violent communication (NVC). NVC is a communication technique that prioritises listening over speaking. It aims to improve communication by achieving a deeper understanding of our emotions and values and what we observe in the behaviour of others. The training was facilitated by Paul Kahawatte, a UK-based mediator, facilitator and trainer, Roufun Naher, a lecturer at the University of Dhaka and NVC practitioner in Bangladesh, Neil Howard, co-lead of Social Protection for CLARISSA and Jiniya Afroze, CLARISSA Country Coordinator in Bangladesh. The aim of the training was to support the community mobilisers to explore and practice different ways of communicating and facilitating. This will help them support communities to come together and build their collective power for the social protection ‘cash plus’ pilot. Lemon Roy, a community mobiliser was grateful for the experience; “I had little knowledge about Non-Violent Communication before participating in the training. I didn’t know that passive listening and the communication gap between two people could lead to conflict. I have learned about tools and techniques in conflict mediation and the importance of understanding the feelings and needs of other people.”.