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New communication technologies are celebrated for their potential to improve the accountability of humanitarian agencies. The response to Typhoon Haiyan in 2013 represents the most systematic implementation of “accountability to affected people” initiatives. Drawing on a year-long ethnography of the Haiyan recovery and 139 interviews with humanitarian workers and affected people, the article reveals a narrow interpretation of accountability as feedback that is increasingly captured through...

The Philippines has a long history of state–society engagement to introduce reforms in government and politics. Forces from civil society and social movements have interfaced with reform-oriented leaders in government on a range of social accountability initiatives – to make governance more responsive, to introduce policy reforms, and to make government more accountable. Several theoretical propositions on which strategic approaches work best for social accountability initiatives have been...

This working paper argues that the growing field of transparency, participation and accountability (TPA) needs a conceptual reboot, to address the limited traction gained so far on the path to accountability. To inform more strategic approaches and to identify the drivers of more sustainable institutional change, fresh analytical work is needed. This paper makes the case for one among several possible strategic approaches by distinguishing between “scaling up” and “taking scale into...

We know that gaining access to information and raising citizen voices are not the same as achieving accountability. It is important to look beyond the symptoms of accountability failure, and consider how to tackle the causes. This short research summary discusses different understandings of scale, one important aspect of making transparency and accountability initiatives more strategic. Scale shapes both the causes of accountability failure and the tactics and strategies needed to address it.

What are the possibilities of using new digital technologies alongside radio to help ensure that agricultural development projects are farmer-centred, and meet the needs of the rural citizens they intend to serve? This research assesses Farm Radio International’s Listening Post – a model that combines radio and digital technologies with the aim of collecting and aggregating farmer feedback to aid decision-making and adaptive project implementation. The research shows that linking a...

The six case studies in Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors illustrate the multiple ways citizen participation in accountability – called social accountability – can lead to positive effects on governance, citizen empowerment, and service delivery. Drawing on their extensive experience implementing international donor-funded programs and projects, the authors examine six recent RTI International projects in Africa and Asia. The...

How to achieve democratisation in the neo-patrimonial and agrarian environments that predominate in sub-Saharan Africa continues to present a challenge for both development theory and practice. Drawing on intensive fieldwork in Western Uganda, this paper argues that Charles Tilly’s ‘democratisation as process’ provides us with the framework required to explain the ways in which particular kinds of association can advance democratisation from below. Moving beyond the current focus on how...

Calls to deepen levels of social accountability within social protection interventions need to be informed by the now extensive experience of promoting social accountability in developing countries. Drawing on a systematic review of over 90 social accountability interventions, including some involving social protection, this paper shows that politics and context are critical to shaping their success. We argue that the politics of social protection and of social accountability resonate...

By Alan Hudson, Executive Director, Global Integrity, July 26, 2016 Politics matters. Context too. And blueprints have limited value. Our strategy is based on these insights, so we’re totally on board. A World Development Report (WDR) that puts power and politics...

Holding power to account requires understanding where power lies and how it is exercised. It entails understanding how decisions are made, who makes them and what decision criteria are used to make them. Vertically integrated civil society action takes into account how power is exercised and how decisions are made in a given policy, programme or process.

Accountability, the obligation of those in power to take responsibility for their actions, is a process involving relationships between different actors (in state and society) and mechanisms, and is influenced by many contextual factors. Using the lens of an accountability ‘ecosystem’ focuses our attention on the complexity of accountability processes. An ‘ecosystem’ perspective suggests that simple ideas about accountability – such as citizen feedback reaching decision-makers ensures more...

Around the world, people are asking how we can make democracy work in new and better ways. We are frustrated by political systems in which voting is the only legitimate political act, concerned that many republics don’t have the strength or appeal to withstand authoritarian figures, and disillusioned by the inability of many countries to address the fundamental challenges of health, education and economic development. If we want to create democracies in which citizens have meaningful...

Lessons from policy in Ghana, Kenya, South Africa and Tanzania

This book is the first to comprehensively analyse the political and societal impacts of new Information and Communication Technologies (ICT) in a region of the Global South. It evaluates under what conditions some Latin American governments and people have succeeded in taking up the opportunities related to the spread of ICTs, while others are confronted with the pessimist scenario of increased, digitally induced social and democratic cleavages. Specifically, the book examines if and how far...

In 2012 the Danish city of Aarhus was appointed European Capital of Culture for 2017. The appointment was based on an ambitious programme that – under the headline Rethink – tried to set an agenda of societal transformation, mainly by seeking to increase the impact of art and culture, and to enhance civic participation at all levels of society. In this article we examine one of the first attempts of Aarhus 2017 to realize these grand ambitions: ‘The Playful Society’, a series of micro grants...

The technological innovations of the last two decades – cell phones, tablets, open data and social media – mean that governments and citizens can interact like never before. Around the world, in different contexts, citizens have fast-increasing access to information and communications technologies (ICTs) that enable them to monitor government performance and express their views on it in real time. In February 2016, a learning event in Manila, convened by Making All Voices Count, brought...