Co-Creating Digital Public Services

Resource type
Authors/contributors
Title
Co-Creating Digital Public Services
Abstract
This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to different types of service providers, different types of services and service delivery) and considers what kind of digital public services allow for meaningful citizen participation. To better conceptualise different degrees of participation, the subsequent section reviews Arnstein’s (1969) “ladder of citizen participation” and related work. This allows distinguishing between different degrees of non-participation, (consultative) participation and beyond. Thirdly, the chapter reviews traditional participatory approaches that provide the basis to co-creating of digital public services: (1) co-production of public services, (2) co-design and (3) civic open data use. The chapter summarises and compares the different rationales for participation in these approaches, and reviews how they understand the sharing of control, the sharing of knowledge and the enabling of change.
Book Title
Co-creating Digital Public Services for an Ageing Society: Evidence for User-centric Design
Series
Public Administration and Information Technology
Place
Cham
Publisher
Springer International Publishing
Date
2021
Pages
15-52
Language
en
ISBN
978-3-030-52873-7
Accessed
23/09/2020, 08:30
Library Catalog
Springer Link
Citation
Jarke, J. (2021). Co-Creating Digital Public Services. In J. Jarke (Ed.), Co-creating Digital Public Services for an Ageing Society: Evidence for User-centric Design (pp. 15–52). Springer International Publishing. https://doi.org/10.1007/978-3-030-52873-7_3