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Accountability, the obligation of those in power to take responsibility for their actions, is a process involving relationships between different actors (in state and society) and mechanisms, and is influenced by many contextual factors. Using the lens of an accountability ‘ecosystem’ focuses our attention on the complexity of accountability processes. An ‘ecosystem’ perspective suggests that simple ideas about accountability – such as citizen feedback reaching decision-makers ensures more accountability, or that greater transparency equals greater accountability – are often actually much more complex.