Digitally-induced change in the public sector: a systematic review and research agenda

Resource type
Authors/contributors
Title
Digitally-induced change in the public sector: a systematic review and research agenda
Abstract
Digital transformation has become a buzzword that is permeating multiple fields, including public administration and management. However, it is unclear what is transformational and how incremental and transformational change processes are linked. Using the PRISMA method, we conduct a systematic literature review to structure this growing body of evidence. We identified 164 studies on digitally-induced change and provide evidence for their drivers, implementation processes, and outcomes. We derive a theoretical framework that shows which incremental changes happen in public administrations that are implementing digital technologies and what their cumulative, transformative effects are on society as a whole.
Publication
Public Management Review
Volume
0
Issue
0
Pages
1-25
Date
2023
ISSN
1471-9037
Short Title
Digitally-induced change in the public sector
Accessed
26/09/2023, 11:18
Library Catalogue
Taylor and Francis+NEJM
Extra
Publisher: Routledge _eprint: https://doi.org/10.1080/14719037.2023.2234917
Citation
Haug, N., Dan, S., & Mergel, I. (2023). Digitally-induced change in the public sector: a systematic review and research agenda. Public Management Review, 0(0), 1–25. https://doi.org/10.1080/14719037.2023.2234917