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Co-Creating Digital Public ServicesJarke, J. - 2021 - In J. Jarke (Ed.), Co-creating Digital Public Services for an Ageing Society: Evidence for User-centric Design (pp. 15–52) - Springer International Publishing
This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to different types of service providers, different types of services and service delivery) and considers what kind of digital public services allow for...
Co-creating Digital Public Services for an Ageing Society: Evidence for User-centric DesignJarke, J. - 2021 - Springer International Publishing
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use...