How you respond to a crisis will have repercussions for years to come. The Covid-19 pandemic is constantly evolving, with leaders facing unpredictability, imperfect information, multiple unknowns, and the need to identify responses quickly — all while recognizing the multi-dimensional (health-related, economic, social, political, cultural) nature of the crisis. Responding to the crisis requires adaptive leadership, which involves what we refer to as the 4 A’s: Anticipation of likely future needs, trends and options. Articulation of these needs to build collective understanding and support for action. Adaptation so that there is continuous learning and the adjustment of responses as necessary. Accountability, including maximum transparency in decision-making processes and openness to challenges and feedback.

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