Agile, is it just a delivery mechanism? - Carignan, Louis-Philippe (Scrum.org Community Blog, 2014)
As a Agile coach, I refer to a few tools to help me think about where my Scrum teams should go next on their path to Agility. One of these tools is the Agile subway map, a list of Agile practices grouped in different categories. It helps me think how a specific practice could help …

Time for a Donor Funding Charter? - kiwanja.net (Donor's Chapter, 2014)

Adaptive Learning - Guerzovich, Florencia; Poli, Maria (GPSA Note 5, 2014)

Theories of change in international development: Communication, learning, or accountability? - Valters, Craig (JSRP Paper 17, 2014)

Why Learning & Adaptation are Central to Making All Voices Count - Halloran, Brendan (Making All Voices Count, 2014)

Beyond 'Technology for Development' and 'Sustainability' towards Systemic and Holistic Rural Innovation: Success Factors from the Southern African Experience over 20 years - Buisson, Uys Du; Cronje, Braam; Marais, Mario; Haruperi, Emmanuel; Rensburg, Johann (2014 International Conference of the UNESCO Chair in Technologies for Development, 2014)
Abstract: This paper describes essential, real-world activities and processes needed to develop and deploy people-centred networks enabled with innovative technologies that in turn produce "...

The politics of legal empowerment: Legal mobilisation strategies and implications for development - Domingo, Pilar; O'Neil, Tam (ODI, 2014)
 Legal mobilisation can improve the lives of poor or marginalised people by: o contributing to pro-poor change in policy, law and regulation of service delivery across different sectors; o advancing the realisation of rights, and achieving redress for rights violations; o contesting unjust and illegal practices of resource allocation and power relations, including in relation to land and natural resources; o enabling citizens to exercise social accountability through legal action.  The outcomes of legal empowerment of the poor are not politically neutral and need to be understood within broader social and political environments;  Better coordination between justice, sector and governance interventions will maximise the development and social impact of international support for legal empowerment.

Complexity and the Art of Public Policy: Solving Society's Problems from the Bottom Up - Colander, David; Kupers, Roland (Princeton University Press, 2014)
Complexity science--made possible by modern analytical and computational advances--is changing the way we think about social systems and social theory. Unfortunately, economists' policy models have not kept up and are stuck in either a market fundamentalist or government control narrative. While these standard narratives are useful in some cases, they are damaging in others, directing thinking away from creative, innovative policy solutions. Complexity and the Art of Public Policy outlines a new, more flexible policy narrative, which envisions society as a complex evolving system that is uncontrollable but can be influenced. David Colander and Roland Kupers describe how economists and society became locked into the current policy framework, and lay out fresh alternatives for framing policy questions. Offering original solutions to stubborn problems, the complexity narrative builds on broader philosophical traditions, such as those in the work of John Stuart Mill, to suggest initiatives that the authors call "activist laissez-faire" policies. Colander and Kupers develop innovative bottom-up solutions that, through new institutional structures such as for-benefit corporations, channel individuals' social instincts into solving societal problems, making profits a tool for change rather than a goal. They argue that a central role for government in this complexity framework is to foster an ecostructure within which diverse forms of social entrepreneurship can emerge and blossom.

Thinking and working politically in the transparency and accountability field - Halloran, Brendan (Transparency & Accountability Initiative, 2014)

How DFID learns - ICAI (Independent Commission for Aid Impact (ICAI), 2014)
Excellent learning is essential for UK aid to achieve maximum impact and value for money. We take learning to mean the extent to which DFID uses information and experience to influence its decisions. Each ICAI review assesses how well learning takes place. Our reports to date indicate a mixed performance. This review seeks to identify the way DFID learns and what inhibits it from doing so consistently. We drew on our reviews, assessed data from DFID’s own surveys and carried out interviews inside and outside the department. Review DFID generates considerable volumes of information, much of which, such as funded research, is publicly available. DFID does not clearly or consistently link this investment to how it can deliver better impact. We made five recommendations and gave an amber-red score. Findings DFID does not clearly identify how its investment in learning links to its performance and delivering better impact. DFID has the potential to be excellent at organisational learning if its best practices become common. DFID staff learn well as individuals. They are highly motivated and DFID provides opportunities and resources for them to learn. DFID is not yet, however, managing all the elements that contribute to how it learns as a single, integrated system. DFID does not review the costs, benefits and impact of learning. Insufficient priority is placed on learning during implementation. The emphasis on results can lead to a bias to the positive. Learning from both success and failure should be systematically encouraged. Recommendations DFID needs to focus on consistent and continuous organisational learning based on the experience of DFID, its partners and contractors and the measurement of its impact, in particular during the implementation phase of its activities. All DFID managers should be held accountable for conducting continuous reviews from which lessons are drawn about what works and where impact is actually being achieved for intended beneficiaries. All information commissioned and collected (such as annual reviews and evaluations) should be synthesised so that the relevant lessons are accessible and readily usable across the organisation. The focus must be on practical and easy-to-use information. Knowhow should be valued as much as knowledge. Staff need to be given more time to acquire experience in the field and share lessons about what works and does not work on the ground. DFID needs to continue to encourage a culture of free and full communication about what does and does not work. Staff should be encouraged always to base their decisions on evidence, without any bias to the positive.

Beyond the Pioneer: Getting inclusive industries to scale - Koh, Harvey; Hedge, Nidhi; Karamchandani, Ashish (Deloitte Touche Tohmatsu India Private Ltd (DTTIPL), 2014)

Working Politically: A story of Change about the contribution of research evidence to the new Village Law in Indonesia - Pellini, Arnaldo; Angelina, Maesy; Purnawati, Endah (Austrialian Community Development and Civil Society Strenghtening Scheme (ACCESS), 2014)
On 18 December 2013, the Indonesian House of Representatives passed the new Village Law, a vote that was the culmination of a journey that had started in 2007. This Story of Change takes the passing of the Village Law as its starting point and describes the relative influence that research-based evidence, produced by the Institute for Research and Empowerment (IRE), has had at critical junctions of the legislative process. This Story of Change concludes that good quality, research-based evidence is necessary but not sufficient to influence policy-making processes. Researchers and research organisations need to think and work politically to achieve their influencing goals and to adapt to changes in local circumstances.

Problem-driven iterative approaches and wider governance reform - Rao, Sumedh (Helpdesk Research Report 1099, 2014)
Identify evidence which suggests that problem-driven, iterative approaches to public sector reform can deliver more substantial, wider, long-term governance reform.

Local Systems: a framework for supporting sustained development - USAID (USAID, 2014)

Six Simple Rules: How to Manage Complexity without Getting Complicated - Morieux, Yves; Tollman, Peter (Harvard Business Review Press, 2014)
New tools for managing complexityDoes your organization manage complexity by making things more complicated? If so, you are not alone.According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness—that is, the number of structures, processes, committees, decision-making forums, and systems—has increased by a whopping factor of thirty-five. In their attempt to respond to the increasingly complex performance requirements they face, company leaders have created an organizational labyrinth that makes it more and more difficult to improve productivity and to pursue innovation. It also disengages and demotivates the workforce.Clearly it’s time for leaders to stop trying to manage complexity with their traditional tools and instead better leverage employees' intelligence. This book shows you how and explains the implications for designing and leading organizations.The way to manage complexity, the authors argue, is neither with the hard solutions of another era nor with the soft solutions—such as team building and feel-good “people initiatives”—that often follow in their wake. Based on social sciences (notably economics, game theory, and organizational sociology) and The Boston Consulting Group’s work with more than five hundred companies in more than forty countries and in various industries, authors Yves Morieux and Peter Tollman recommend six simple rules to manage complexity without getting complicated.Showing why the rules work and how to put them into practice, Morieux and Tollman give managers a much-needed tool to reinvigorate people in the face of seemingly endless complexity. Included are detailed examples from companies that have achieved a multiplicative effect on performance by using them.It’s time to manage complexity better. Employ these six simple rules to foster autonomy and cooperation and to effectively handle business complexity. As a result, you will improve productivity, innovate more, reengage your workforce, and seize opportunities to create competitive advantage.
Keywords: Complexity; Design Thinking

Global Delivery at the World Bank Group - GDI (Global Delivery Initiative, 2014)

DIY - Development Impact and You: Practical Tools to Trigger and Support Social Innovation - Nesta (NESTA, 2014)
Keywords: IMPORTANT

Manifesto for Half-Arsed Development Reforms - Ramalingam, Ben (Aid on the Edge of Chaos, 2014)
Keywords: IMPORTANT

Aid on the Edge of Chaos: Rethinking International Cooperation in a Complex World - Ramalingam, Ben (Oxford University Press, 2014)
It is widely recognised that the foreign aid system - of which every country in the world is a part - is in need of drastic overhaul. There are conflicting opinions as to what should be done. Some call for dramatic increases to achieve longstanding promises. Others bang the drum for cutting it altogether, and suggest putting the fate of poor and vulnerable people in the hands of markets or business. A few argue that what is needed is creative, innovative transformation. The arguments in Aid on the Edge of Chaos are firmly in the third of these categories. In this ground-breaking book, Ben Ramalingam shows that the linear, mechanistic models and assumptions that foreign aid is built on are more at home in early twentieth century industry than in the dynamic, complex world we face today. The reality is that economies and societies are less like machines and more like ecosystems. Aid on the Edge of Chaos explores how thinkers and practitioners in economics, business, and public policy have started to embrace new, ecologically literate approaches to thinking and acting, informed by the ideas of complex adaptive systems research. It showcases insights, experiences, and dramatic results of a growing network of practitioners, researchers, and policy makers who are applying a complexity-informed approach to aid challenges. From transforming approaches to child malnutrition, to rethinking process of macroeconomic growth, from rural Vietnam to urban Columbia, Aid on the Edge of Chaos shows how embracing the ideas of complex systems thinking can help make foreign aid more relevant, more appropriate, more innovative, and more catalytic. It argues that taking on these ideas will be a vital part of the transformation of aid, from a post-WW2 mechanism of resource transfer, to a truly innovative and dynamic form of global cooperation fit for the twenty-first century.

Probes, toolkits and prototypes: three approaches to making in codesigning - Sanders, Elizabeth B.-N.; Stappers, Pieter Jan (CoDesign, 2014)
The role of making in the design process has been growing, taking on new forms and involving new players over the past 10 years. Where we once primarily saw designers using making to give shape to the future, today we can see designers and non-designers working together, using making as a way to make sense of the future. In this paper, we describe the landscape of design research and practice at the end of 2013 with special attention to the role of making across these perspectives: approach (cultural probes, generative toolkits and design prototypes), mindset (designing for people and designing with people), focus in time (the world as it is, the near future and the speculative future) as well as variations in design intent (provoking, engaging and serving).

Assessing the use of technological tools and strategies by Oxfam Novib partners in Angola, Burundi, Egypt, Niger, Pakistan, Rwanda and Uganda - The Engine Room (2014)
This report presents findings and insights from the Oxfam Novib pilot module of TechScape, which assessed how Oxfam Novib partners in seven countries related to the use of technology in their work. This report does not aim to draw conclusions about the nature of technology use by Oxfam Novib partners per se, or even the partners included in this assessment. The dramatic difference in organizational activities, contexts and objectives are too great for that. Detailed analysis of how partners are relating to technology in their work, and specific recommendations for greater efficiency and impact are presented in the TechScape Country Briefs. This report aims instead: • to describe the context in which the assessments took place, • to propose insights gained from the cumulative process about measurement, learning and capacity development, and • to identify opportunities for Oxfam Novib to pursue capacity development and knowledge sharing between countries and across the network, through mechanisms that minimize resource demands and directly target documented needs.

Adaptive management in aid programmes (BEAM Exchange, 2014)
Aid works better – especially in complex and conflict-affected environments – when there is scope to trial and adapt programme strategies. So argues Amir Allana in Navigating Complexity, a case study of Northern Karamoja's Growth, Health and Governance (GHG) Programme that is adopting an 'adaptive management' approach. This BEAM Exchange webinar invited Amir, Tim Sparkman and Peter Roggekamp to discuss lessons from their work in Uganda and Cambodia. What does adaptive management look like in practice? And what does it require of managers and funders to make it happen? Tim and Peter share their experiences of applying adaptive management techniques to the Growth, Health and Governance Programme and the Cambodia Agricultural Value Chain Program (CAVAC). Amir highlight insights from the Navigating Complexity report, including the importance of office culture, consistent management signals, and the role of supportive tools and processes.

Guidelines for good market development program design. A managers’ perspective - Bekkers, Harald; Roggekamp, Peter (BEAM Exchange, 2014)
Good programme design is a key factor contributing to the success of market development programmes. Unfortunately, too many current designs have major flaws which prevent programmes becoming successful even before they get started. This document considers what makes market development programmes consistently successful and how to prevent programme design from being a hurdle to sustainable and efficient impact as scale.

Assessing Impact in Dynamic and Complex Environments: Systemic Action Research and Participatory Systemic Inquiry - Burns, Danny (CDI Practice Paper, 2014)
This CDI Practice Paper is about the uses of Systemic Action Research (SAR) and Participatory Systemic Inquiry (PSI) for impact assessment (Burns 2006, 2007, 2011, 2012, 2013; Wadsworth 2001, 2010).

Behavioral Design: A New Approach to Development Policy - Datta, Saugato; Mullainathan, Sendhil (Review of Income and Wealth, 2014)

Learning and adapting: the use of monitoring and evaluation in countering violent extremism: a handbook for practitioners - Dawson, Laura; Edwards, Charlie; Jeffray, Calum; Royal United Services Institute for Defence and Security Studies (Royal United Services Institute for Defence and Security Studies, 2014)
IN 2013, the Royal United Services Institute for Defence and Security Studies (RUSI) was awarded a grant under the Kanishka Project to develop a handbook for monitoring and evaluating counter violent extremism (CVE) policies and programmes. The aim of this handbook is to support CVE policy-makers and practitioners (those who design, manage and evaluate CVE programmes), by providing them with key terms regarding violent extremism and radicalisation, describing the purpose of evaluation, and providing examples of key methodologies they can employ to conduct monitoring and evaluation (M&E) in this emerging policy field. The handbook will enable readers to understand why, when and how to conduct an evaluation of a CVE policy, programme or project. .

The case for thinking and working politically. The implications of 'doing development differently' - DLP (Research Paper, 2014)
This paper discusses the steps required to build a robust evidence base for 'thinking and working politically' (TWP) in development. It argues that better understanding what works, when and why is an important step in moving TWP into mainstream development programming. The paper reviews the existing evidence base on TWP, building on this and on other literature on public sector reform and 'pockets of effectiveness' to suggest research questions, case study selection criteria, and a four-level analytical framework: 1) political context; 2) sector; 3) organisation; and 4) individual. The framework aims to help build a 'rigorous enough' evidence base to show whether and how TWP happens and whether or not it influences the effectiveness of programme implementation and outcomes. The paper also calls for more focus on gender issues, and on different – and often more fragile – political contexts.

Capacity WORKS - GIZ (2014)
One of GIZ’s core competencies is understanding how cooperation works in societies, and supporting that process. The kind of process we mean is cooperation between state, civil society and private-sector actors who wish to jointly shape societal changes. GIZ has systematised its knowledge on how to achieve this, and made it available in the Capacity WORKS management model. The model describes how to manage cooperation systems.

Capacity Works - online training - GIZ (GIZ, 2014)

Systemic Design Principles for Complex Social Systems - Jones, Peter H. (Social Systems and Design, 2014)
Keywords: IMPORTANT

Steering E-Government Projects from Failure to Success: Using Design-Reality Gap Analysis as a Mid-Implementation Assessment Tool - Lessa, Lemma; Negash, Solomon; Belachew, Mesfin (Emerging Issues and Prospects in African E-Government:, 2014)
There are many e-government failures in developing countries. Most studies look at these after the event (post hoc), but this chapter takes an original approach to look mid-implementation (durante hoc) in order to provide recommendations for improvement. The authors chose a partial failure/partial success land management information system being implemented in one Ethiopian city. The project has made retrieval of land information quicker and simpler but is only partly implemented, and is still—on occasion—circumvented by public servants for personal gain. They used design-reality gap framework to understand why the project had partly failed. The authors used the design-reality gap analysis to propose an action plan that would help institutionalise the system, steering it from partial failure to success. They demonstrate the value of this framework as a tool for mid-implementation analysis of e-government projects. The authors recommend its usage on other ongoing e-government projects in developing countries.

Political economy analysis: Topic Guide - Mcloughlin, Claire (GSDRC, University of Birmingham, 2014)
Political economy analysis (PEA) aims to situate development interventions within an understanding of the prevailing political and economic processes in society – specifically, the incentives, relationships, and distribution and contestation of power between different groups and individuals. Such an analysis can support more politically feasible and therefore more effective development strategies by setting realistic expectations …

Power Above and Below the Waterline: Bridging Political Economy and Power Analysis - Pettit, Jethro; Mejía Acosta, Andrés (IDS Bulletin, 2014)

From best practice to best fit: understanding and navigating wicked problems in international development - Ramalingam, Ben; Laric, Miguel; Primrose, John (Working Paper, 2014)

Adapting lean thinking to market systems development: Principles and practices for donors/funders - Rasmussen, Leanne (Engineers without borders, 2014)
The purpose of this paper is to provide funders and implementers of market systems development (MSD) projects with principles, practices, and structures that enables these projects to thrive. It is based on a book that has sold millions of copies worldwide, and a school of thought taught at institutions such as Harvard Business School and practiced in companies ranging from giants such as Toyota to the most successful tech start-ups in Silicon Valley. Published in 2011, Eric Ries wrote the Lean Startup as a remedy to the countless start-ups that create their own demises by getting started with the wrong goals, the wrong structures, and the wrong processes. He outlines an approach that enables the startup to navigate ambiguity and risk while using resources effectively. The conditions a MSD project faces are remarkably similar to those which a startup business faces; it needs structures and processes that are matched to the unpredictable, complex environment which it is attempting to influence. MSD projects can thus benefit from private-sector thought leadership on how start-ups can situate themselves for success. This paper starts with an overview of lean thinking, a concept that derives from lean manufacturing which is widely accepted as the leading approach to modern manufacturing. It explains how Ries’s Lean Startup adapts these principles, and then it in turn adapts these ideas for market systems development. The following three sections provide an overview of Lean Startup concepts, applying them to the development sector as appropriate. The final section summarizes and makes suggestions on next steps for funders who wish to set MSD projects up for success using a lean approach. Overall, the paper builds a case for how the Lean Startup’s approach can enable MSD projects to work successfully in ambiguity and increase their potential for achieving robust and sustainable results, all while using donor resources more efficiently.
Keywords: Adaptive Development; Lean

The politics of public sector performance: pockets of effectiveness in developing countries - Roll, Michael (Routledge research in comparative politics, 2014)

Adaptive Management: From More Talk to Real Action - Williams, Byron K.; Brown, Eleanor D. (Environmental Management, 2014)
The challenges currently facing resource managers are large-scale and complex, and demand new approaches to balance development and conservation goals. One approach that shows considerable promise for addressing these challenges is adaptive management, which by now is broadly seen as a natural, intuitive, and potentially effective way to address decision-making in the face of uncertainties. Yet the concept of adaptive management continues to evolve, and its record of success remains limited. In this article, we present an operational framework for adaptive decision-making, and describe the challenges and opportunities in applying it to real-world problems. We discuss the key elements required for adaptive decision-making, and their integration into an iterative process that highlights and distinguishes technical and social learning. We illustrate the elements and processes of the framework with some successful on-the-ground examples of natural resource management. Finally, we address some of the difficulties in applying learning-based management, and finish with a discussion of future directions and strategic challenges.
Keywords: IMPORTANT

The Design of Everyday Things, revised and expanded edition - Norman, Donald A. (MIT Press, 2013)
Even the smartest among us can feel inept as we try to figure out the shower control in a hotel or attempt to navigate an unfamiliar television set or stove. When The Design of Everyday Things was published in 1988, cognitive scientist Don Norman provocatively proposed that the fault lies not in ourselves, but in design that ignores the needs and psychology of people. Fully revised to keep the timeless principles of psychology up to date with ever-changing new technologies, The Design of Everyday Things is a powerful appeal for good design, and a reminder of how -- and why -- some products satisfy while others only disappoint.

Building tech-powered public services - Bickerstaffe, Sarah (Institute for Public Policy Research, 2013)
Given the rapid pace of technological change and take up by the public it is a question of when not if public services become tech powered This new paper asks how we can ensure that innovations are successfully introduced and deployed

Adaptive Leadership: Accelerating Enterprise Agility - Highsmith, Jim (Addison-Wesley Professional., 2013)

Politics, Political Change and International Development - Halloran, Brendan (Politics, Governance and Development, 2013)
As my inaugural post on my new blog, I thought I would re-post a short piece I wrote earlier this year about foreign aid (original here). Thomas Carothers and Diane de Garamont address this issue i…

Adaptive programming - Vowles, Pete (DFID Bloggers, 2013)
Staff blogs from the UK Department for International Development. Get real-life perspectives from those on the ground to fight poverty and join in the debate.

Lessons for Effective resilience programs: a case study of the RAIN program in Ethiopia - Kleiman, Shanti (Mercy Corps, 2013)
The RAIN program experience affirms the importance of multi-year and flexible funding as key program design features if progress in resilience building is to be supported in areas with high levels of structural and temporal vulnerability. These features enable management to respond effectively to changing circumstances in order to better meet the needs of communities and to create the necessary conditions for relief-to-development strategies to take hold. Finally, this study found that deliberate and effective coordination between donor agencies can ensure that development gains achieved during one program period are directly leveraged by subsequent programs, thereby increasing the effectiveness of resilience programs.

An analysis of factors influencing success of ICT4D projects: a case study of the Schools Computerisation Programme in Mashonaland West Province, Zimbabwe. - Musiyandaka, Donna; Ranga, Gideon; Kiwa, Jacqueline Fungai (The Journal of Community Informatics, 2013)
Keywords: ICT4D programmes; success factors

Development Aid Confronts Politics: The Almost Revolution - Carothers, Thomas; de Gramont, Diane (EDS Publications Ltd., 2013)
A new lens on development is changing the world of international aid. The overdue recognition that development in all sectors is an inherently political process is driving aid providers to try to learn how to think and act politically. Major donors are pursuing explicitly political goals alongside their traditional socioeconomic aims and introducing more politically informed methods throughout their work. Yet these changes face an array of external and internal obstacles, from heightened sensitivity on the part of many aid-receiving governments about foreign political interventionism to inflexible aid delivery mechanisms and entrenched technocratic preferences within many aid organizations. This pathbreaking book assesses the progress and pitfalls of the attempted politics revolution in development aid and charts a constructive way forward.

It's All About MeE: Using Structured Experiential Learning (“e”) to Crawl the Design Space - Pritchett, Lant; Samji, Salimah; Hammer, Jeffrey (Working Paper 322, 2013)
This paper argues that within-project variations in design can serve as their own counterfactual, reducing the incremental cost of evaluation and increasing the direct usefulness of evaluation to implementing agencies. It suggests combining monitoring (‘M’), structured experiential learning (‘e’), and evaluation (‘E’) so as to facilitate innovation and organisational capability building while also providing accountability …

Reflections on applying iterative and incremental software development methodologies to aid and development work in developing countries - Haikin, Matt (MattHaikin.com, 2013)

Adaptive Action: Leveraging Uncertainty in Your Organization - Eoyang, Glenda H.; Holladay, Royce J. (Stanford University Press, 2013)
Rooted in the study of chaos and complexity, Adaptive Action introduces a simple, common sense process that will guide you and your organization into reflective action. This elegant method prompts readers to engage with three deceptively simple questions: What? So what? Now what? The first leads to careful observation. The second invites you to thoughtfully consider options and implications. The third ignites effective action. Together, these questions and the tools that support them produce a dynamic and creative dance with uncertainty. The road-tested steps of adaptive action can be used to devise solutions and improve performance across multiple challenges, and they have proven to be scalable from individuals to work groups, from organizations to communities. In addition to laying out the adaptive action framework and clear protocols to support it, Glenda H. Eoyang and Royce J. Holladay introduce best practices from exemplary professionals who have used adaptive action to meet personal, professional, and political challenges in leadership, consulting, Alzheimer's treatment, evaluation, education reform, political advocacy, and cultural engagement―readying readers to employ this new toolkit to meet their own goals with a sense of ingenuity and flexibility.

Making the Most of Mess: Reliability and Policy in Today's Management Challenges - Roe, Emery (Duke University Press Books, 2013)
In Making the Most of Mess, Emery Roe emphasizes that policy messes cannot be avoided or cleaned up; they need to be managed. He shows how policymakers and other professionals can learn these necessary skills from control operators who manage large critical infrastructures such as water supplies, telecommunications systems, and electricity grids. The ways in which they prevent major accidents and failures offer models for policymakers and other professionals to manage the messes they face.Throughout, Roe focuses on the global financial mess of 2008 and its ongoing aftermath, showing how mismanagement has allowed it to morph into other national and international messes. More effective management is still possible for this and many other policy messes but that requires better recognition of patterns and formulation of scenarios, as well as the ability to translate pattern and scenario into reliability. Developing networks of professionals who respond to messes is particularly important. Roe describes how these networks enable the avoidance of bad or worse messes, take advantage of opportunities resulting from messes, and address societal and professional challenges. In addition to finance, he draws from a wide range of case material in other policy arenas. Roe demonstrates that knowing how to manage policy messes is the best approach to preventing crises.

Adaptive management: where are we now? - Rist, Lucy; Campbell, Bruce M.; Frost, Peter (Environmental Conservation, 2013)
Adaptive management (AM) emerged in the literature in the mid-1970s in response both to a realization of the extent of uncertainty involved in management, and a frustration with attempts to use modelling to integrate knowledge and make predictions. The term has since become increasingly widely used in scientific articles, policy documents and management plans, but both understanding and application of the concept is mixed. This paper reviews recent literature from conservation and natural resource management journals to assess diversity in how the term is used, highlight ambiguities and consider how the concept might be further assessed. AM is currently being used to describe many different management contexts, scales and locations. Few authors define the term explicitly or describe how it offers a means to improve management outcomes in their specific management context. Many do not adhere to the idea as it was originally conceived, despite citing seminal work. Significant confusion exists over the distinction between active and passive approaches. Over half of the studies reporting to implement AM claimed to have done so successfully, yet none quantified specific benefits, or costs, in relation to possible alternatives. Similarly those studies reporting to assess the approach did so only in relation to specific models and their parameterizations; none assessed the benefits or costs of AM in the field. AM is regarded by some as an effective and well-established framework to support the management of natural resources, yet by others as a concept difficult to realize and fraught with implementation challenges; neither of these observations is wholly accurate. From a scientific and technical perspective many practical questions remain; in particular real-world assessments of the value of experimentation within a management framework, as well as of identified challenges and pathologies, are needed. Further discussion and systematic assessment of the approach is required, together with greater attention to its definition and description, enabling the assessment of new approaches to managing uncertainty, and AM itself.
Keywords: Adaptive Management; Decision making; Natural resource management; conservation; experimental management; uncertainty

Improving the Evaluability of INGO Empowerment and Accountability Programmes - Shutt, Cathy; McGee, Rosemary (CDI Practice Paper 1, 2013)

The Limits of Institutional Reform in Development: Changing Rules for Realistic Solutions - Andrews, Matt (Cambridge University Press, 2013)
Institutional reforms are common across the globe. Think of efforts to build new governments in Afghanistan and Iraq; or decades worth of interventions intended to improve fiscal management, reduce corruption or introduce efficient public sector service delivery in African countries.These reforms often have limited results, however. They lead to new laws that are not properly implemented, and new organizations that have poor capacities and fail to function as needed. In this book, Matt Andrews explains why reform results are frequently limited and suggests ways to overcome these limits. In the first half of the book, Andrews argues that reforms fail to make governments better when they are introduced as signals to gain short-term support--from donors and others. Reforms as signals introduce unrealistic best practices that do not fit developing country contexts and are not considered relevant by implementing agents. The result is a set of new forms that do not function properly. Andrews uses examples to prove this point, ranging from efforts to introduce fiscal rules in Argentina to reforms aimed at international accounting standard adoption in many African countries, and anti corruption interventions in Malawi and Uganda. In the second half of the book, Andrews notes that there are instances where reforms are not being introduced as signals, and are having more of an impact on government effectiveness. Examples include local government reforms in Rwanda, anti corruption initiatives in Indonesia, and a variety of initiatives ranging from results based management to civil service modernization and internal control regime adoption in governments like Kenya, Kosovo and Afghanistan. Andrews uses these examples to discuss ways in which reforms can actually provide realistic solutions to governance challenges in developing countries. Lessons from these experiences suggest that reform limits can be overcome by focusing interventions on problem solving, and promoting incremental and localized processes to find solutions, involving multiple agents who can authorize and implement reforms.

Learning Lab - Collaborate, Learn and Adapt for better development outcomes - Learning Lab (USAID, 2013)
CLA is: a component of several missions' CDCSes. a conceptual framework for some principles and operational processes that can enable USAID to become a more effective learning organization and thereby a more effective development organization. an approach to facilitating local participation and capacity and promoting country-led development. For more information on CLA visit:

Embracing Emergence: How Collective Impact Addresses Complexity - Kania, John; Kramer, Mark (Stanford Social Innovation Review, 2013)
Collective impact is upending conventional wisdom on how we achieve social progress.

Systems Innovation - Discussion Paper - Mulgan, Geoff; Leadbeater, Charlie (NESTA, 2013)
Introduction Over the past few years there has been growing interest in systemic innovation. We are defining this as an interconnected set of innovations, where each influences the other, with innovation both in the parts of the system and in the ways in which they interconnect. Yet rather than simply theorising, we want to make this practical. We want to explore the potential of systemic innovation to help tackle some of the key challenges the UK currently faces, from supporting an ageing population to tackling unemployment. We would also like to open up the discussion, to engage with the wide and diverse range of experts already working this space to help sharpen up thinking about systemic innovation and influence practical work to advance it. About this paper The two essays contained within this paper are intended to contribute to this debate. The first paper by Geoff Mulgan addresses a number of questions about systemic – or ‘joined–up’ – innovation, asking what it means to truly transform a system, encompassing the means, methods, and actions needed to realise its potential. The second paper from Charlie Leadbeater argues that companies, governments, cities, and entire societies need to move from seeing innovation in products and services as a source of competitive advantage, to focussing on innovation with entire systems. Our next steps: helping make systemic innovation useful and useable This report is just the start. We want to work with academics, practitioners, policymakers, and others in the field, to help realise the great potential of connecting and joining up innovative products, services and processes so that the whole is more than the parts. Over the coming months we will be building upon the rich and diverse literature available (we have start collating this as an annex to this paper), as well as practitioner experience, to ensure we understand systems more rigorously, as well as the skills, capabilities, methods and means needed to help them change for the better.

Utilization-Focused Evaluation (U-FE) Checklist - Patton, Michael Quinn (Evaluation Checklists Projects, 2013)
Utilization-Focused Evaluation begins with the premise that evaluations should be judged by their utility and actual use; therefore, evaluators should facilitate the evaluation process and design any evaluation with careful consideration of how everything that is done, from beginning to end, will affect use. Use concerns how real people in the real world apply evaluation findings and experience and learn from the evaluation process. The checklist is based on Essentials of Utilization-Focused Evaluation (Patton, 2012, Sage Publications). All references in the checklist to exhibits and menus refer to this book. Step 1 Assess and build program and organizational readiness for utilization-focused evaluation. Step 2 Assess and enhance evaluator readiness and competence to undertake a utilizationfocused evaluation. Step 3 Identify, organize, and engage primary intended users. Step 4 Conduct situation analysis with primary intended users Step 5 Identify primary intended uses by establishing the evaluation’s priority purposes. Step 6 Consider and build in process uses if appropriate. Step 7 Focus priority evaluation questions. Step 8 Check that fundamental areas for evaluation inquiry are being adequately addressed. Step 9 Determine what intervention model or theory of change is being evaluated. Step 10 Negotiate appropriate methods to generate credible findings and support intended use by intended users. Step 11 Make sure intended users understand potential controversies about methods and their implications. Step 12 Simulate use of findings. Step 13 Gather data with ongoing attention to use. Step 14 Organize and present the data for use by primary intended users. Step 15 Prepare an evaluation report to facilitate use and disseminate significant findings to expand influence. Step 16 Follow up with primary intended users to facilitate and enhance use. Step 17 Metaevaluation of use: Be accountable, learn, and improve

Explaining positive deviance in public sector reforms in development - Andrews, Matt (World Institute for Development Economic Research (UNU-WIDER), 2013)
Public sector reforms are commonplace in developing countries. Much of the literature about these reforms reflects on their failures. This paper asks about the successes and investigates which of two competing theories best explain why some reforms exhibi
Keywords: Development; Innovation; Reform; case survey; governance; growth; leadership

Use Case and Requirements Analysis in a Remote Rural Context in Mali - Bon, Anna; de Boer, Victor; Gyan, Nana Baah; van Aart, Chris; De Leenheer, Pieter; Tuyp, Wendelien; Boyera, Stephane; Froumentin, Max; Grewal, Aman; Allen, Mary; Tangara, Amadou; Akkermans, Hans (Requirements Engineering: Foundation for Software Quality, 2013)
[Context & motivation] Few studies have reported on a systematic use case and requirements analysis of low-tech, low-resource contexts such as rural Africa. This, despite the widespread agreement on the importance of Information and Communication Technologies (ICT) for social and rural development, and despite the large number of ICT projects targeting underprivileged communities. [Question/problem] Unfamiliarity with the local context and differences in cultural and educational backgrounds between end-users and software engineers are the challenges for requirements engineering (RE) we encountered. [Principal ideas/results] We describe a systematic approach to RE in developing areas, based on the Living Lab methodology. Our approach is supported by extensive field research and based on co-creation within a multi-disciplinary and multi-cultural team of developers and users. This approach creates a shared understanding of the problem and its local context, and optimizes communication. [Contribution] We illustrate the approach using a case study of web- and voice-based communication services, that we developed for a rural context in Mali.

Signal Left, Turn Right: Central Rhetoric and Local Reform in China - Huang, Haifeng (Political Research Quarterly, 2013)
How have local governments in China been able to break through central policy restrictions in a unitary and authoritarian political system? Why is China's official discourse in the reform era often so conservative and unfavorable to reform? The author argues the two issues are components of a signaling game between China's central government and local officials, in which local officials know that the center may be reformist, but the reformist center imitates the rhetoric of a conservative center to control the pace of local liberalization. The result is a gradualist reform of "signaling left, turning right," with glaring incongruity of speech and actions in the process.

Design reality gap issues within an ICT4D project: an assessment of Jigawa State Community Computer Center - Kanya, Rislana Abdulazeez; Good, Alice (Sixth International Conference on Information and Communication Technologies and Development (ICTD2013), 2013)
This paper evaluates the Jigawa State Government Community Computer centre project using the design reality gap framework. The purpose of this was to analyse the shortfall between design expectations and implementation realities, in order to find out the current situation of the project. Furthermore to analyse whether it would meet the key stakeholder’s expectation. The Majority of Government ICT Projects is classified as either failure or partial failure. Our research will underpin a case study of Jigawa State Community Computer centre project. To support our argument we conducted a qualitative case study in which we conducted two interviews, and a survey to find out the current status of the project. Our findings indicated that the project can be classified as a partial failure because few of the centres, operating in some areas of the community, offered socio-economic advancement. Our results also indicated that the project design reality gap is quite significant. This gap occurred due to poor planning and implementation of the project. Our research reveals several challenges that could impact upon the successfulness of the project provide a foundation for further research and add to existing literature. The challenges associated with the project we identify include poor state of power supply, lack of community engagement during the project planning and implementation, lack of commitment from the Local Government Administration. Our research has potential in adding ICT4D literature, reveals how ICT4D project evaluation can be carried out using design reality gap framework and provides guideline for policy makers.

Managing Upward and Downward Accountability in an International Development Project - A Case Study of a World Bank Telecommunications Infrastructure Project in Benin - Kolker, Eva; Kulldorff, Catharina (Master's Thesis, Stockholm School of Economics, 2013)
Keywords: Downward accountability; Upward accountability

Definitions of Agile Software Development and Agility - Laanti, Maarit; Similä, Jouni; Abrahamsson, Pekka (Springer, 2013)
The Agile Manifesto and Agile Principles are typically referred to as the definitions of "agile" and "agility". However, many other definitions exist in the literature. Thus the different definitions provide interesting source for research. For each definition we examine where their emphasis is and compare that to the emphases found in the Agile Principles.

Mapping Context for Social Accountability: A resource paper - O'Meally, Sion C. (The World Bank, 2013)

Implementation research in health: a practical guide - Peters, David; Tran, Nhan; Adam, Taghreed; Alliance for Health Policy and Systems Research; World Health Organization (World Health Organization, 2013)
Interest in implementation research is growing, largely in recognition of the contribution it can make to maximizing the beneficial impact of health interventions. As a relatively new and, until recently, rather neglected field within the health sector, implementation research is something of an unknown quantity for many. There is therefore a need for greater clarity about what exactly implementation research is, and what it can offer. This Guide is designed to provide that clarity. Intended to support those conducting implementation research, those with responsibility for implementing programs, and those who have an interest in both, the Guide provides an introduction to basic implementation research concepts and language, briefly outlines what it involves, and describes the many opportunities that it presents. The main aim of the Guide is to boost implementation research capacity as well as demand for implementation research that is aligned with need, and that is of particular relevance to health systems in low- and middle-income countries (LMICs). Research on implementation requires the engagement of diverse stakeholders and multiple disciplines in order to address the complex implementation challenges they face. For this reason, the Guide is intended for a variety of actors who contribute to and/or are impacted by implementation research. This includes the decision-makers responsible for designing policies and managing programs whose decisions shape implementation and scale-up processes, as well as the practitioners and front-line workers who ultimately implement these decisions along with researchers from different disciplines who bring expertise in systematically collecting and analyzing information to inform implementation questions. The opening chapters (1-4) make the case for why implementation research is important to decision-making. They offer a workable definition of implementation research and illustrate the relevance of research to problems that are often considered to be simply administrative and provide examples of how such problems can be framed as implementation research questions. The early chapters also deal with the conduct of implementation research, emphasizing the importance of collaboration and discussing the role of implementers in the planning and designing of studies, the collection and analysis of data, as well as in the dissemination and use of results. The second half of the Guide (5-7) detail the various methods and study designs that can be used to carry out implementation research, and, using examples, illustrates the application of quantitative, qualitative, and mixed-method designs to answer complex questions related to implementation and scale-up. It offers guidance on conceptualizing an implementation research study from the identification of the problem, development of research questions, identification of implementation outcomes and variables, as well as the selection of the study design and methods while also addressing important questions of rigor.
Keywords: Delivery of Health Care; Health Plan Implementation; Health Policy; Health Services Research; Research Design; standards

Power Analysis: A Practical Guide - Pettit, Jethro (Sida, 2013)

Perspectives on Participation in Design - Sanders, Elizabeth (Wer gestaltet die Gestaltung? Praxis, Theorie und Geschichte des partizipatorischen Designs, 2013)
Keywords: Design

Routledge international handbook of participatory design - Simonsen, Jesper; Robertson, Toni (Routledge, 2013)
"Participatory Design is about the direct involvement of people in the co-design of the technologies they use. Its central concern is how collaborative design processes can be driven by the participation of the people affected by the technology designed. Embracing a diverse collection of principles and practices aimed at making technologies, tools, environments, businesses, and social institutions more responsive to human needs, the International Handbook of Participatory Design is a state-of-the-art reference handbook for the subject. The Handbook brings together a multidisciplinary and international group of highly recognized and experienced experts to present an authoritative overview of the field and its history and discuss contributions and challenges of the pivotal issues in Participatory Design, including heritage, ethics, ethnography, methods, tools and techniques and community involvement. The book also highlights three large-scale case studies which show how Participatory Design has been used to bring about outstanding changes in different organisations. The book shows why Participatory Design is an important, highly relevant and rewarding area for research and practice. It will be an invaluable resource for students, researchers, scholars and professionals in Participatory Design"--

Chris Argyris: theories of action, double-loop learning and organizational learning - Smith, Mark K. (The encyclopedia of pedagogy and informal education, 2013)
Chris Argyris: theories of action, double-loop learning and organizational learning. The work of Chris Argyris (1923-2013) has influenced thinking about the relationship of people and organizations…

A Symbiotic View of Life: We Have Never Been Individuals - Gilbert, Scott F.; Sapp, Jan; Tauber, Alfred I. (The Quarterly Review of Biology, 2012)
The notion of the “biological individual” is crucial to studies of genetics, immunology, evolution, development, anatomy, and physiology. Each of these biological subdisciplines has a specific conception of individuality, which has historically provided conceptual contexts for integrating newly acquired data. During the past decade, nucleic acid analysis, especially genomic sequencing and high-throughput RNA techniques, has challenged each of these disciplinary definitions by finding significant interactions of animals and plants with symbiotic microorganisms that disrupt the boundaries that heretofore had characterized the biological individual. Animals cannot be considered individuals by anatomical or physiological criteria because a diversity of symbionts are both present and functional in completing metabolic pathways and serving other physiological functions. Similarly, these new studies have shown that animal development is incomplete without symbionts. Symbionts also constitute a second mode of genetic inheritance, providing selectable genetic variation for natural selection. The immune system also develops, in part, in dialogue with symbionts and thereby functions as a mechanism for integrating microbes into the animal-cell community. Recognizing the “holobiont”—the multicellular eukaryote plus its colonies of persistent symbionts—as a critically important unit of anatomy, development, physiology, immunology, and evolution opens up new investigative avenues and conceptually challenges the ways in which the biological subdisciplines have heretofore characterized living entities.
Keywords: evolution; holobiont; individuality; symbionts; symbiosis

Scaling Agile @ Spotify with Tribes, Squads, Chapters & Guilds - Kniberg, Henrik; Ivarsson, Anders (Spotify, 2012)

What about the results? Lessons from long-term process support to strengthen results-based management (RBM) for Swedish framework NGOs operating in Western Balkans - Ørnemark, Charlotte (NCG, 2012)
The observations and lessons outlined in this report should be seen as a contribution to the on-going learning and reflections in a wider debate on how to assess and monitor results from support to CSOs involved in complex social change processes (as opposed to those involved in more ‘classical’ service delivery and more linear development assistance). These lessons, though directly emerging from the consultancy to provide long-term RBM support to the FOs and their local CSO partners in Western Balkans, also draws on previous experiences and similar lessons from on-going initiatives. In brief, these lessons call for a certain ‘paradigm shift’ in the way we (as development professionals) regard and support RBM for actors involved in less tangible social change processes in highly contested political spaces. Some of these shifts, outlined in more detail in different sections of this report, are summarised below:  From a linear, aggregated cause-and-effect thinking around RBM to one that is linked to human factors and is embedded in systems,  From pushing the burden of reporting down in the system to a clearer division of labour between donors, recipient governments, intermediary agents like framework NGOs (FOs) and implementing CSOs with each actor using its comparative advantage and appropriate role in the RBM process and for its own learning,  From operating in programming and results frameworks where outcomes and impact are largely assumed to be predictable to setting up systems that deal with uncertainty and that capture emerging result patterns through tracking of gradual changes,  From a project/programme perspective to a focus on institutions and systems as actors and arenas for change, where organisations are enabled to act as change agents towards clearly identified processes of social transformation,  From SMART to REAL results frameworks – although SMART (specific, measurable, achievable, realistic and time-bound) principles are always good to keep in mind for the formulation of goals and indicators, the danger of coming up with fictive measuring frameworks calls for a more systematic incorporation of ‘real’ concerns, including making RBM processes rights-based, embedded in local realities (and empowering for those involved), aligned to national reform efforts and national and international human rights commitments, and learning-oriented for all different levels of operations.

Escaping Capability Traps through Problem-Driven Iterative Adaptation (PDIA) - Andrews, Matt; Pritchett, Lant; Woolcock, Michael (HKS Working Paper, 2012)
Keywords: IMPORTANT

Complexity, Adaptation, and Results - Barder, Owen; Ramalingam, Ben (Center For Global Development, 2012)
In the last of a series of three blog posts looking at the implications of complexity theory for development, Owen Barder and Ben Ramalingam look at the implications of complexity for the trend towards results-based management in development cooperation. They argue that is a common mistake to see a contradiction between recognising complexity and focusing on results: on the contrary, complexity provides a powerful reason for pursuing the results agenda, but it has to be done in ways which reflect the context. In the 2012 Kapuscinski lecture Owen argued that economic and political systems can best be thought of as complex adaptive systems, and that development should be understood as an emergent property of those systems. As explained in detail in Ben’s forthcoming book, these interactive systems are made up of adaptive actors, whose actions are a self-organised search for fitness on a shifting landscape. Systems like this undergo change in dynamic, non-linear ways; characterised by explosive surprises and tipping points as well as periods of relative stability. If development arises from the interactions of a dynamic and unpredictable system, you might draw the conclusion that it makes no sense to try to assess or measure the results of particular development interventions. That would be the wrong conclusion to reach. While the complexity of development implies a different way of thinking about evaluation, accountability and results, it also means that the ‘results agenda’ is more important than ever.
Keywords: IMPORTANT

The Art of Community: Building the New Age of Participation - Bacon, Jono (O'Reilly Media, 2012)
Online communities provide a wide range of opportunities for supporting a cause, marketing a product or service, or building open source software. The Art of Community helps you recruit members, motivate them, and manage them as active participants. Author Jono Bacon offers experiences and observations from his 14-year effort to build and manage communities, including his current position as manager for Ubuntu.Discover how your community can become a reliable support network, a valuable source of new ideas, and a powerful marketing force. This expanded edition shows you how to keep community projects on track, make use of social media, and organize collaborative events. Interviews with 12 community management leaders, including Linus Torvalds, Tim O’Reilly, and Mike Shinoda, provide useful insights.Develop specific objectives and goals for building your communityBuild processes to help contributors perform tasks, work together, and share successesProvide tools and infrastructure that enable members to work quicklyCreate buzz around your community to get more people involvedHarness social media to broadcast information, collaborate, and get feedbackUse several techniques to track progress on community goalsIdentify and manage conflict, such as dealing with divisive personalities

The Implications of Complexity for Development - Barder, Owen (2012)
In this lecture, adapted from his May 2012 Kapuściński Lecture, Owen Barder explores the implications of complexity theory for development policy. He explains how traditional economic models have tried and failed to understand why some countries have managed to improve living standards while other countries have not.
Keywords: IMPORTANT

Agile Project Management For Dummies - Layton, Mark C. (John Wiley & Sons, 2012)
Be flexible and faster with Agile project management As mobile and web technologies continue to evolve rapidly, there is added pressure to develop and implement software projects in weeks instead of months. Agile Project Management For Dummies can make that happen. This is the first book to provide a simple, step–by–step guide to Agile Project Management approaches, tools, and techniques. With the fast pace of mobile and web technology development, software project development must keep pace; Agile Project Management enables developers to complete and implement projects more quickly and this book shows you how. Offers a practical context for understanding and applying Agile techniques, moving from theory into actual practice Explains when to use Agile and how to avoid common pitfalls Written by experts who know how to apply the principles in real–world situations Agile Project Management For Dummies enables you to understand and apply Agile principles for faster, more accurate development.

Adapt: Why Success Always Starts with Failure - Harford, Tim (Abacus, 2012)
Everything we know about solving the world's problems is wrong. Out: Plans, experts and above all, leaders. In: Adapting - improvise rather than plan; fail, learn, and try againIn this groundbreaking new book, Tim Harford shows how the world's most complex and important problems - including terrorism, climate change, poverty, innovation, and the financial crisis - can only be solved from the bottom up by rapid experimenting and adapting.From a spaceport in the Mojave Desert to the street battles of Iraq, from a blazing offshore drilling rig to everyday decisions in our business and personal lives, this is a handbook for surviving - and prospering - in our complex and ever-shifting world.

Delivering large-scale IT projects on time, on budget, and on value - Bloch, Michael; Blumberg, Sven; Laartz, Jürgen (McKinsey on Business Technology, 2012)
Large IT efforts often cost much more than planned; some can put the whole organization in jeopardy. The companies that defy these odds are the ones that master key dimensions that align IT and business value.

A compass in the woods: learning through grantmaking to improve impact - Darling, Marilyn J (Fourth Quadrant Partners, 2012)

Teaming: how organizations learn, innovate, and compete in the knowledge economy - Edmondson, Amy C. (Jossey-Bass, 2012)
New breakthrough thinking in organizational learning, leadership, and change Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities. The pace of change and the fluidity of most work structures means that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the flexible, fluid collaborations they encompass are able to learn. The problem is teams, and other dynamic groups, don't learn naturally. Edmondson outlines the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming, leaders can shape these factors by encouraging reflection, creating psychological safety, and overcoming defensive interpersonal dynamics that inhibit the sharing of ideas. Further, they can use practical management strategies to help organizations realize the benefits inherent in both success and failure. Presents a clear explanation of practical management concepts for increasing learning capability for business results Introduces a framework that clarifies how learning processes must be altered for different kinds of work Explains how Collaborative Learning works, and gives tips for how to do it well Includes case-study research on Intermountain healthcare, Prudential, GM, Toyota, IDEO, the IRS, and both Cincinnati and Minneapolis Children's Hospitals, among others Based on years of research, this book shows how leaders can make organizational learning happen by building teams that learn.

Participatory design with marginalized people in developing countries: Challenges and opportunities experienced in a field study in Cambodia - Hussain, Sofia; Sanders, Elizabeth B.-N.; Steinert, Martin (International Journal of Design, 2012)

Adaptability: the art of winning in an age of uncertainty - McKeown, Max (Kogan Page, 2012)
Keywords: Adaptability (Psychology); Success

Quality Flaws: Issues and Challenges in Software Development - Mohan, P.; Shankar, A. Udaya; JayaSriDevi, K. (Computer Engineering and Intelligent Systems, 2012)
A statement “Prevention is better than cure” for illnesses in medical sciences also applies to the software development life cycle in terms of software defects. A defect is a deviation from actual functionality of the application in terms of the correctness and completeness of the specification of the customer requirements. Defective software fails to meet its customer requirements leading to the development of applications with poor quality. Quality is a top priority in every enterprise these days. Organizations struggle in a treadmill race to deliver quality software to stay ahead with new technology, deal with accumulated development backlogs, handle customer issues as software teams work as hard as they can make their organizations stay alive and competitive in the market place. Software companies face an immense pressure to virtually release a bug-free product or a software package. The culture of an organization is a critical success factor in the efforts of process improvement. The paper aims at assessing quality as a function for monitoring and measuring the strength of development processes and any successful application development enterprise requires an unambiguous understanding of customer expectation and maximizing participation of customers in the development activities thereby ensuring that people involved in development activities do the right thing and do the thing right for delivering high quality software . Keywords: Software development, process improvement, software defect, bug-free product, software package

Lean from the Trenches: Managing Large-Scale Projects with Kanban - Kniberg, Henrik (Pragmatic Bookshelf, 2011)
You know the Agile and Lean development buzzwords, you've read the books. But when systems need a serious overhaul, you need to see how it works in real life, with real situations and people. Lean from the Trenches is all about actual practice. Every key point is illustrated with a photo or diagram, and anecdotes bring you inside the project as you discover why and how one organization modernized its workplace in record time.Lean from the Trenches is all about actual practice.Find out how the Swedish police combined XP, Scrum, and Kanban in a 60-person project. From start to finish, you'll see how to deliver a successful product using Lean principles. We start with an organization in desperate need of a new way of doing things and finish with a group of sixty, all working in sync to develop a scalable, complex system. You'll walk through the project step by step, from customer engagement, to the daily "cocktail party," version control, bug tracking, and release. In this honest look at what works--and what doesn't--you'll find out how to:Make quality everyone's business, not just the testers.Keep everyone moving in the same direction without micromanagement.Use simple and powerful metrics to aid in planning and process improvement.Balance between low-level feature focus and high-level system focus.You'll be ready to jump into the trenches and streamline your own development process.

Complexity, Institutions and Public Policy: Agile Decision-making in a Turbulent World - Room, Graham (Edward Elgar Pub, 2011)
Graham Room argues that conventional approaches to the conceptualization and measurement of social and economic change are unsatisfactory. As a result, researchers are ill-equipped to offer policy advice. This book offers a new analytical approach, combining complexity science and institutionalism. It also provides tools for policy makers in turbulent times. Part 1 is concerned with the conceptualization of socio-economic change. It integrates complexity science and institutionalism into a coherent ontology of social and policy dynamics. Part 2 is concerned with models and measurement. It combines some of the principal approaches developed in complexity analysis with models and methods drawn from mainstream social and political science. Part 3 offers empirical applications to public policy: the dynamics of social exclusion; the social dimension of knowledge economies; the current financial and economic crisis. These are supplemented by a toolkit for the practice of 'agile policy making'. This is a stimulating, provocative and highly original book. It will appeal to academics and students in social and policy studies and to a wide range of scholars in other disciplines where complexity science is already well-developed. It will also be of major interest for decision makers coping with complex and turbulent policy terrains.Contents: Preface 1. Introduction Part I: Concepts 2. The Complexity Paradigm 3. Complex Adaptive Systems 4. The Economy as a Complex Adaptive System 5. Institutional Settings and Architectures 6. Institutional Dynamics 7. The Struggle for Positional Advantage 8. Conceptualising Social Dynamics Part II: Methods 9. Attractors and Orbits in Dynamic Systems 10. Patterns in Time and Space 11. Connections and Networks 12. Mobility on Social Landscapes 13. Towards a Generic Methodology Part III: Policies 14. Agile Policy-Making 15. Poverty and Social Exclusion 16. Social Dynamics of the Knowledge Economy 17. Global Turbulence and Crisis Postscript: Tools for Policy-Makers References Index

Why your IT project may be riskier than you think - Flyvbjerg, Bent; Budzier, Alexander (Harvard Business Review, 2011)
New research shows surprisingly high numbers of out-of-control tech projects—ones that can sink entire companies and careers.

Essentials of Utilization-Focused Evaluation - Patton, Michael Quinn (SAGE Publications, 2011)
Based on Michael Quinn Patton's best-selling Utilization-Focused Evaluation, this briefer book provides an overall framework and essential checklist steps for designing and conducting evaluations that actually get used. The new material and innovative graphics present the utilization-focused evaluation process as a complex adaptive system, incorporating current understandings about systems thinking and complexity concepts. The book integrates theory and practice, is based on both research and professional experience, and offers new case examples and cartoons with Patton's signature humor.
Keywords: Reference / Research; Research

Virtuous cycles of learning: Redesigning testing during the digital revolution - Dawson, Theo; Stein, Zachary (International School on Mind, Brain, and Education, 2011)
This paper explores positive new directions for the future of educational testing by examining trends at the interface of the learning sciences and advances in educational technologies. A brief history of the relation between testing and technology sets the stage for a look at emerging “edu-tech” trends and what these might mean for the future of testing. This historical-critical look at past and present testing practices reveals that the learning sciences have been less influential in shaping the growth of testing infrastructures than cumulative advances in technology that have enabled large-scale standardization and automation. We argue that during the current “digital revolution” the learning sciences ought to assume more responsibility for shaping the adoption of new testing technologies. We propose a set of principles that, if followed, would move tomorrow’s testing infrastructures toward learning-centric design. Combining the affordances of new digital technologies with advances in our understanding of learning make it possible to build tests that promote multi-level learning in educational systems, catalyzing virtuous cycles of learning for everyone they affect—students, teachers, school leaders, policy makers, and researchers. The DiscoTest™ Initiative is presented as a reform effort that is guided by these design principles, serving as an example of positive new possibilities for testing at the interface of the learning sciences and new educational technologies.

Is (Web) Science Ready for Empowerment? - Akkermans, Hans; Gyan, Nana Baah; Bon, Anna; Tuyp, Wendelien; Grewal, Aman; Boyera, Stéphane; Allen, Mary (ACM WebSci'11, 2011)

System Stewardship. The future of policy making? - Hallsworth, Michael (Institute for Government, 2011)
This working paper looks at the future of policy making in a world of decentralisation and more complex problems. It argues that policy makers need to see themselves less as sitting on top of a delivery chain, but as stewards of systems with multiple actors and decision makers – whose choices will determine how policy is realised. We are keen to open up a debate on what this means.

Making Good Use of Adaptive Management - Doremus, Holly; Andreen, William L.; Camacho, Alejandro E.; Farber, Daniel A.; Glicksman, Robert L.; Goble, Dale D.; Karkkainen, Bradley C.; Rohlf, Dan; Tarlock, A. Dan; Zellmer, Sandra B.; Jones, Shana Campbell; Huang, Yee (White Paper #1104, 2011)

Learning how to learn: eight lessons for impact evaluations that make a difference - Ramalingam, Ben (ODI, 2011)
This Background Note outlines key lessons on impact evaluations, utilisation-focused evaluations and evidence-based policy. While methodological pluralism is the key to effective impact evaluation in development, the focus here is on the factors that need to be considered for impact evaluations to be used in policy and practice – regardless of the method employed.

Thinking and Working Politically: What does it mean, Why is it important and How do you do it? - Leftwich, Adrian (DLP, 2011)
This paper suggests that working politically in a developmental context means directing attention and support to the agents of reform and development (leaders and organisations). This allows investment in the local processes that will resolve problems – such as problems of collective action – through the work of alliances and coalitions. Hence, it will drive the formation and consolidation of the locally appropriate, feasible and legitimate institutions that are most likely to advance development outcomes. The Developmental Leadership Program defines politics as the pervasive, unavoidable and necessary activities of conflict, negotiation and compromise involved in group decision-making about how resources are to be used, produced and distributed. Thinking politically means understanding that both political and technical dimensions are central to developmental outcomes. It also means: Understanding that ‘agency’ matters. That is, that people have the potential to change things, but always withhin the context of given institutional arrangements, which contain both constraints and opportunities. Leaders, organisations and followers think, strategise and attempt to resolve problems in different ways in the same contexts. Understanding leadership as a political process that mobilises people and resources in support of a goal: leaders seldom work on their own. Realising that overcoming collective action problems is a major challenge of development. Collective action problems occur when people with diverse (often competing) interests struggle to agree on an organisational arrangement from which they would all benefit. Understanding that coalitions (formal or informal) are a crucial political mechanism for the resolution of collective action problems. Paying attention to the detailed inner politics of regimes, sectors or issues (‘micro-politics’). This includes understanding who the players are, where they come from, their organisational affiliations, ideologies and interests and the political dynamics involved. (Many political analysis tools are inadequate for this level of detail.) Recognising that processes are as important as projects in development, and vary from context to context. Working politically in development means supporting, brokering, facilitating and aiding the emergence and practices of (public or private) developmental or reform leaderships, organisations, networks and coalitions at any level, and across all sectors. It means helping them to respond to, and work with, initiatives and requests from local individuals and groups. Working politically can also involve: Investing in the effectiveness of developmental coalitions by enhancing the political capacity of organisations in negotiation, advocacy, communication and the generation of constructive policy options. Rethinking higher educational support programmes so that they supplement a skills focus with strategies that help to build networks, and encourage the understanding of collective action problems and of the importance of providing public goods. Acquiring a deep and detailed knowledge of, and long-term exposure to, the country or issue concerned. Respectful and sensitive understanding of local political dynamics and cultural norms. Employing more social scientists and a well-trained, politically savvy workforce, both local and international, with the capacity to ‘read’ the politics. In particular, coalitions can help drive the endogenous politics of developmental reforms by: 1) achieving a specific policy goal; 2) opening up debate on a previously taboo issue; 3) deepening and strengthening the coalition’s internal organisation and relationships for future purposes; and 4) increasing the capacity of constituent organisations. It is also important to understand that: Developmental leaderships and coalitions often emerge in response to a critical juncture – a threat, challenge or danger – or a new opportunity. What matters is whether leaders have the knowledge, education, vision, prior experience and networks to seize such opportunities. The character and conditionality of funding by donors or supporters can make or break a coalition. Are tight conditions applied? Are funding arrangements transparent?

Leading Effectively in a VUCA Environment: A is for Ambiguity - Kail, Col Eric G. (Harvard Business Review, 2011)
This is the last in a series on the four aspects of VUCA, a framework used by the U.S. military to describe the environment in terms of volatility, uncertainty, complexity, and ambiguity. Diversity and global reach introduce ambiguity to the environment; therefore opportunities and challenges must be appreciated from multiple aspects, not just our own […]
Keywords: Leadership; Leading teams

Alps - Accountability, Learning and Planning System - 2011 Update - ActionAid (ActionAid International, 2011)
Alps is ActionAid’s over arching accountability framework, containing within it our programme planning system. Alps is distinctive in that it is strongly driven by principles, and sets out necessary personal attitudes and behaviours alongside organisational processes for planning, strategy formulation, learning, monitoring reviews/evaluations and audit. Alps defines our standards, not only about what we do but also how we do it. Alps is part of ActionAid’s human rights-based work.

’Adaptive Authoritarianism’ in Contemporary China: Identifying Zones of Legitimacy Building - Ahlers, Anna Lisa; Schubert, Gunter (Reviving Legitimacy: Lessons for and from China, 2011)
Anna L. Ahlers and Gunter Schubert, ’Adaptive Authoritarianism’ in Contemporary China: Identifying Zones of Legitimacy Building, in: Deng Zhenglai and Guo Sujian (eds), Reviving Legitimacy: Lessons for and from China, Lanham: Lexington Books (2011),

Navigating the landscape of conflict: Applications of dynamical systems theory to protracted social conflict - Coleman, Peter T.; Vallacher, Robin R.; Nowak, Andrzej; Bartoli, Andrea (The Non-linearity of Peace processes. Theory and Practice of Systemic Conflict Transformation, 2011)

Strategies for learning from failure - Edmondson, Amy C. (Harvard Business Review, 2011)

Foreign policy and complex adaptive systems: Exploring new paradigms for analysis and action - Frej, William; Ramalingam, Ben (Santa Fe Institute, 2011)

Taking responsibility for complexity: how implementation can achieve results in the face of complex problems - Jones, Harry (ODI, 2011)

Collective Impact - Kania, John; Kramer, Mark (Stanford Social Innovation Review, 2011)
Large-scale social change requires broad cross-sector coordination, not the isolated intervention of individual organizations.

Analysis of the factors affecting the sustainability of ICT4D initiatives - Marais, Mario (ICT for development: people, policy and practice, 2011)

Local Empowerment Through Rapid Results - Matta, Nadim; Morgan, Peter (Stanford Social Innovation Review, 2011)
Why local ownership and commitment are the exception in most development efforts—and what development professionals can do about this problem.

On understanding software agility: A social complexity point of view - Pelrine, Joseph (E:CO, 2011)
Over the last decade, the field of so-called Agile software development has grown to be a major force in the socio-economic arena of delivering quality software on time, on budget, and on spec. The acceleration in changing needs brought on by the rise in popularity of the Internet has helped push Agile practices far beyond their original boundaries, and possibly into domains where their application is not the optimal solution to the problems at hand. The question of where Agile software development practices and techniques make sense, and where are they out of place, is a valid one. It can be addressed by looking at software development as a complex endeavour, and using tools and techniques from the Cynefin method and other models of social complexity.
Keywords: IMPORTANT

Design thinking: understand - improve - apply - Plattner, Hasso; Meinel, Christoph; Leifer, Larry (Understanding innovation, 2011)
"In this book, the researchers take a system's view that begins with a demand for deep, evidence-based understanding of design thinking phenomena. They continue with an exploration of tools which can help improve the adaptive expertise needed for design thinking. The final part of the book concerns design thinking in information technology and its relevance for business process modeling and agile software development, i.e. real world creation and deployment of products, services, and enterprise systems"--Cover
Keywords: Creative ability in business; Creative thinking; Designer; Industrial management; Innovation; Organizational change; Product development; System design; Technological innovations

Learning to ADAPT: monitoring and evaluation approaches in climate change adaptation and disaster risk reduction – challenges, gaps and ways forward - Silva Villanueva, Paula (SRC Discussion Paper, 2011)
This working paper is a methodological contribution to the emerging debate on monitoring and evaluation (M&E) in the context of climate change adaptationand disaster risk reduction. Effectively managing disaster risk is critical for adapting to the impacts of climate change, however disasters risk reduction M&E practice may be limited in capturing progress towards adaptation. The unique nature of adaptation to climate change calls for experience-based learning M&E processes for discovering the key insights into adaptive capacity and its links to adaptation processes, and to risk and vulnerability reduction at large. The ADAPT guiding principles and indicators set the foundations towards this end.

Leading Effectively in a VUCA Environment: C is for Complexity - Kail, Col Eric G. (Harvard Business Review, 2010)
This is the third in a series on the four aspects of VUCA, a framework used by the U.S. military to describe the environment in terms of volatility, uncertainty, complexity, and ambiguity. Our complex environment demands a perspective that goes beyond viewing threats and opportunities as collective; we must see them as interactive. Leading through […]
Keywords: Leadership; Leadership development

Leading in a VUCA Environment: U is for Uncertainty - Kail, Col Eric G. (Harvard Business Review, 2010)
This post is part of an HBR Spotlight examining leadership lessons from the military. It’s the second in a series on the four aspects of VUCA, a framework used by the U.S. military to describe the environment in terms of volatility, uncertainty, complexity, and ambiguity. The frenetic pace of our environment, brought on by volatility, […]
Keywords: Leadership

Leading in a VUCA Environment: V Is for Volatility - Kail, Col Eric G. (Harvard Business Review, 2010)
This post is part of an HBR Spotlight examining leadership lessons from the military This is the first in a series on the four aspects of VUCA, a framework used by the U.S. military to describe the environment in terms of volatility, uncertainty, complexity, and ambiguity. Do challenges and opportunities that once took days or […]
Keywords: Leadership

Passive and active adaptive management: Approaches and an example - Williams, Byron (Journal of Environmental Management, 2010)
Adaptive management is a framework for resource conservation that promotes iterative learning-based decision making. Yet there remains considerable confusion about what adaptive management entails, and how to actually make resource decisions adaptively. A key but somewhat ambiguous distinction in adaptive management is between active and passive forms of adaptive decision making. The objective of this paper is to illustrate some approaches to active and passive adaptive management with a simple example involving the drawdown of water impoundments on a wildlife refuge. The approaches are illustrated for the drawdown example, and contrasted in terms of objectives, costs, and potential learning rates. Some key challenges to the actual practice of AM are discussed, and tradeoffs between implementation costs and long-term benefits are highlighted.

Naturalizing sensemaking - Snowden, Dave (Informed by Knowledge: Expert Performance in Complex Situations, 2010)
The focus of this book is on how experts adapt to complexity, synthesize and interpret information in context, and transform or "fuse" disparate items of information into coherent knowledge. The chapters examine these processes across experts (e.g. global leaders, individuals in extreme environments, managers, police officers, pilots, commanders, doctors, inventors), across contexts (e.g. space and space analogs, corporate organizations, command and control, crisis and crowd management, air traffic control, the operating room, product development), and for both individual and team performance. Successful information integration is a key factor in the success of diverse endeavors, including team attempts to climb Mt. Everest, crowd control in the Middle East, and remote drilling operations. This volume is divided into four sections, each with a specific focus on an area of expert performance, resulting in a text that covers a wide range of useful information. These sections present well-researched discussions, such as: the management of complex situations in various fields and decision contexts; technological and training approaches to facilitate knowledge management by individual experts and expert teams; new or neglected perspectives in expert decision making; and the importance of ‘modeling’ expert performance through techniques and frameworks such as Cognitive Task Analysis, computational architectures based on the notion of causal belief mapping such as ‘Convince Me,’ or the data/frame model of sensemaking. The volume provides essential reading for researchers and practitioners of Naturalistic Decision Making and those who study Expertise; Organizational and Cognitive Psychologists; and researchers and students in Business and Engineering.

The unofficial SCRUM checklist - Kniberg, Henrik (CRISP, 2010)

Tips for Conducting a Gender Analysis at the Activity or Project Level - Cozzarelli, Cathy (USAID, 2010)
I. What is gender analysis? II. Relevant sections of the ADS III. Process – What should you do to collect the information you need to conduct a gender analysis at the activity or project level? IV. What questions should you ask in the context of doing your gender analysis? - Access - Knowledge, Beliefs, and Perceptions - Practices and Participation - Time and Space - Legal Rights and Status - Power and Decision-making IV. What should you do after you ask these questions?

Embracing the Chaotic: Cynefin and Humanitarian Response - Morealtitude (WanderLust, 2010)
Note: Many thanks to Dave Snowden for his willingness to comment on this article prior to release Because I’m always a little behind the eight-ball, a friend of mine* recently introduced me to the …

Paradigms, Poverty and Adaptive Pluralism - Chambers, Robert (IDS, 2010)
This paper explores participatory methodologies (PMs) associated with a paradigm of people, contrasted with a dominant paradigm associated with things.

A Practical Guide to Distributed Scrum - Woodward, Elizabeth; Surdek, Steffan; Ganis, Matthew (IBM Press, 2010)
Succeed with Scrum in Even the Largest, Most Complex Distributed Development Projects Forewords by Ken Schwaber, Scott Ambler, Roman Pichler, and Matthew Wang This is the first comprehensive, practical guide for Scrum practitioners working in large-scale distributed environments. Written by three of IBM’s leading Scrum practitioners--in close collaboration with the IBM QSE Scrum Community of more than 1000 members worldwide--this book offers specific, actionable guidance for everyone who wants to succeed with Scrum in the enterprise. Readers will follow a journey through the lifecycle of a distributed Scrum project, from envisioning products and setting up teams to preparing for Sprint planning and running retrospectives. Each chapter presents a baseline drawn from “conventional” Scrum, then discusses additional issues faced by distributed teams, and presents specific best-practice solutions, alternatives, and tips the authors have identified through hard, empirical experience. Using real-world examples, the book demonstrates how to apply key Scrum practices, such as look-ahead planning in geographically distributed environments. Readers will also gain valuable new insights into the agile management of complex problem and technical domains. Coverage includes•  Developing user stories and working with Product Owners as a distributed team•  Recognizing and fixing the flaws Scrum may reveal in existing processes•  Engaging in more efficient Release and Sprint planning•  Conducting intense, brief daily Scrum meetings in distributed environments•  Managing cultural and language differences•  Resolving dependencies, performing frequent integration, and maintaining transparency in geographically distributed environments•  Successfully running remote software reviews and demos•  Brainstorming what worked and what didn’t, to improve future Sprints This book will be an indispensable resource for every team leader, member, product owner, or manager working with Scrum or other agile methods in any distributed software development organization.

Adaptive Management in the Courts - Fischman, Robert L.; Ruhl, J.B. (Minnesota Law Review, 2010)
Adaptive management has become the tonic of natural resources policy. With its core idea of “learning while doing,” adaptive management has infused the natural resources policy world to the point of ubiquity, surfacing in everything from mundane agency permits to grand presidential proclamations. Indeed, it is no exaggeration to suggest that these days adaptive management is natural resources policy. But is it working? Does appending “adaptive” in front of “management” somehow make natural resources policy, which has always been about balancing competing claims to nature’s bounty, something more and better? Many legal and policy scholars have asked that question, with mixed reviews. Their evaluations, however, have rested on theory, program-specific surveys, and isolated case studies. This article provides the first comprehensive review of adaptive management from the perspective that likely matters most to the natural resource agencies practicing adaptive management - how is it faring in the courts? Part I of the Article examines the theory, policy, and practice of adaptive management, focusing on the experience of the federal resource management agencies. The end product in practice is something we call “a m-lite,” a watered down version of the theory that resembles ad hoc contingency planning more than it does planned “learning while doing.” This gap between theory and practice leads to profound disparities between how agencies justify decisions and how adaptive management in practice arrives at the courthouse doorsteps. In Part II we review how these disparities have played out in courts considering claims that agency practice of adaptive management has not lived up to its theoretical promise or to the legal demands of substantive and procedural environmental law. We extract three key themes from the body of case law in this respect. Part III extends from the existing case law to draw lessons for agencies and Congress about the future practice of adaptive management. Our ultimate message to agencies is that a m-lite can be an effective decision method - and one that survives judicial scrutiny - but agencies must be more disciplined about its design and implementation. This includes resisting the temptation to employ adaptive management to dodge burdensome procedural requirements, substantive management criteria, and contentious stakeholder participation. If faithfully followed and enforced, this model, despite its flaws, could serve as an important component of natural resources policy to confront problems of the future as daunting as climate change.

Unpacking the concept of political will to confront corruption - Brinkerhoff, Derek W. (U4 Brief, No. 1, 2010)
Quite often, "lack of political will" is identified as the culprit for poorly performing anti-corruption programmes. Yet despite the frequency with which it is used to explain unsatisfactory reform outcomes, political will remains under-defined and poorly understood. Further, assessments are often conducted retrospectively, looking back at failed programmes. By applying a model of political will that specifies a set of action-based components that are observable and measurable, and amenable to external reinforcement and support, more clarity regarding the degree of political will can be achieved.

Design Thinking for Social Innovation - Brown, Tim; Wyatt, Jocelyn (Stanford Social Innovation Review, 2010)
Designers have traditionally focused on enhancing the look and functionality of products. Recently, they have begun using design techniques to tackle more complex problems, such as finding ways to provide low-cost healthcare throughout the world. Businesses were the first to embrace this new approach—called design thinking—and nonprofits are beginning to adopt it too.

Bootcamp Bootleg Design Thinking Toolkit - d.school (Institute of Design, Stanford University, 2010)
Keywords: IMPORTANT

Coping with Complexity - Gerard Seijts; Niels Billou; Mary Crossan (Ivey Business Journal, 2010)

The Innovative Power of Positive Deviance - Goldstein, Jeffrey; Hazy, James; Lichtenstein, Benyamin B. (Complexity and the Nexus of Leadership, 2010)

Accountability and Learning: Exploding the Myth of Incompatibility between Accountability and Learning - Guijt, Irene (NGO Management, 2010)
When accountability is understood as reporting on pre-deined deliverables, it is often considered to be irreconcilable with learning. This conventional wisdom inhibits an appreciation of their connection. In this chapter, Irene Guijt exposes the laws and traps in reasoning that keep accountability and learning apart. She provides practitioners with principles and basic good ideas that open up prospects for accountability and learning to complement each other.

Obliquity: Why Our Goals Are Best Achieved Indirectly - Kay, John (Penguin Books, 2010)
"John Kay tells a fast-paced detective story as he searches for the surprising secret to success...Brilliant." -Tim Harford, author of The Logic of Life In this revolutionary book, economist John Kay proves a notion that feels at once paradoxical and deeply commonsensical: the best way to achieve any complex or broadly defined goal, from happiness to preventing forest fires, is the indirect way. We can learn how to achieve our objectives only through a gradual process of risk taking and discovery-what Kay calls obliquity. The author traces this seemingly counterintuitive path to success as it manifests itself in nearly every aspect of life, including business, politics, sports, and more.

Grounded Theory Method in HCI and CSCW - Muller, Michael J; Kogan, Sandra (IBM Center for Social Software, 2010)

The open book of social innovation - Murray, Robin; Caulier-Grice, Julie; Mulgan, Geoff (Young Foundation & NESTA, 2010)

The Clash of the Counter-bureaucracy and Development - Natsios, Andrew (The Center for Global Development, 2010)
In this essay, Andrew Natsios gives a first-hand account of what he finds most hinders USAID—layers of bureaucracy that misguide and derail development work.

Quality standards for development evaluation - OECD; Development Assistance Committee (OECD, 2010)
Based on a broad international consultative process, the DAC Quality Standards for Development Evaluation are a reference guide to good practice in development evaluation. With a view to improving the quality of evaluation processes and products, and facilitating collaboration, this reference guide lays out standards for each phase of a typical evaluation process: from defining purpose, to planning, designing, implementing, reporting, and learning from and using evaluation results.

The Power of Positive Deviance - Pascale, Richard; Sternin, Jerry; Sternin, Monique (Harvard Business Press, 2010)

Applying Systems Thinking via Systemigrams™ for Defining the Body of Knowledge and Curriculum to Advance Systems Engineering (BKCASE) Project - Squires, Alice; Pyster, Art; Sauser, Brian; Olwell, David; Enck, Stephanie; Gelosh, Don; Anthony, Jim (INCOSE International Symposium, 2010)
Systems thinking is commonly accepted as the backbone of a successful systems engineering approach. As such, the Body of Knowledge and Curriculum to Advance Systems Engineering (BKCASE) team chose to leverage a systems thinking based tool, called Systemitool, to describe our project to the vast audience that would potentially become involved directly or indirectly in the success of the project. This paper describes the process and steps used by the authors and the BKCASE team to develop the project's systemic diagram, or Systemigram™, and the story behind the project, the products, and the vision of the BKCASE project. The goal of the paper is to provide guidance so that readers can leverage the lessons learned from this effort to successfully develop their own project definitions and stories.

Innovation, Sustainability, Development: A New Manifesto - STEPS Centre (STEPS Centre, 2010)
Our Manifesto project publication is available in print, on CD or to view online. Innovation, Sustainability, Development: A New Manifesto recommends new ways of linking science and innovation to development for a more sustainable, equitable and resilient future. The multimedia version, with added audio, video and background documents, is available on CD and online.

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation - Brown, Tim (HarperBusiness, 2009)
The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas are identified and developed before being realized as new offerings and capabilities. This book introduces the idea of design thinking‚ the collaborative process by which the designer′s sensibilities and methods are employed to match people′s needs not only with what is technically feasible and a viable business strategy. In short‚ design thinking converts need into demand. It′s a human−centered approach to problem solving that helps people and organizations become more innovative and more creative. Design thinking is not just applicable to so−called creative industries or people who work in the design field. It′s a methodology that has been used by organizations such as Kaiser Permanente to increase the quality of patient care by re−examining the ways that their nurses manage shift change‚ or Kraft to rethink supply chain management. This is not a book by designers for designers; this is a book for creative leaders seeking to infuse design thinking into every level of an organization‚ product‚ or service to drive new alternatives for business and society.
Keywords: IMPORTANT

Appropriate ICT as a Tool to Increase Effectiveness in ICT4D: Theoretical considerations and illustrating cases - Reijswoud, Victor van (The Electronic Journal of Information Systems in Developing Countries, 2009)
The need to bridge the digital divide is no longer a point of discussion and therefore focus has shifted to the design and implementation of programs that have the potential to close the information and knowledge gap between the developing and developed nations. Unfortunately, the majority of these programs are small and mimic what has been successful in the developed world. It has become increasingly clear that these successes do not necessarily translate well in the context of developing nations. This paper develops the hypothesis that Information and Communication Technology (ICT) projects in developing countries will become successful only when they are adapted to local conditions. The general concept of Appropriate Technology (AT) will be explored for the field of ICT. AT has already been embraced by fields like architecture, building technology and agriculture, but has not yet been rooted in ICT. The paper proposes a preliminary theory of Appropriate ICT along the lines of existing theories in AT and System development. The theory identifies Appropriate Technology principles at three levels: hardware, software and ICT change management. By means of real life mini cases in the ICT for Development context in Africa, the guiding principles for Appropriate ICT are illustrated. The paper will conclude with an agenda for further research in the three identified levels. The research agenda targets academia, governments, NGO's and industry.
Keywords: IMPORTANT

Agile Project Management: Creating Innovative Products - Highsmith, Jim (Addison Wesley, 2009)
Best practices for managing projects in agile environments―now updated with new techniques for larger projectsToday, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In Agile Project Management, Second Edition, renowned agile pioneer Jim Highsmith thoroughly updates his classic guide to APM, extending and refining it to support even the largest projects and organizations.  Writing for project leaders, managers, and executives at all levels, Highsmith integrates the best project management, product management, and software development practices into an overall framework designed to support unprecedented speed and mobility. The many topics added in this new edition include incorporating agile values, scaling agile projects, release planning, portfolio governance, and enhancing organizational agility. Project and business leaders will especially appreciate Highsmith’s new coverage of promoting agility through performance measurements based on value, quality, and constraints. This edition’s coverage includes: Understanding the agile revolution’s impact on product development Recognizing when agile methods will work in project management, and when they won’t Setting realistic business objectives for Agile Project Management Promoting agile values and principles across the organizationUtilizing a proven Agile Enterprise Framework that encompasses governance, project and iteration management, and technical practicesOptimizing all five stages of the agile project: Envision, Speculate, Explore, Adapt, and CloseOrganizational and product-related processes for scaling agile to the largest projects and teamsAgile project governance solutions for executives and management  The “Agile Triangle”: measuring performance in ways that encourage agility instead of discouraging itThe changing role of the agile project leader

Political Economy Analysis - How to note - DFID (Practice Paper, 2009)
Political economy analysis is a powerful tool for improving the effectiveness of aid. Bridging the traditional concerns of politics and economics, it focuses on how power and resources are distributed and contested in different contexts, and the implications for development outcomes. It gets beneath the formal structures to reveal the underlying interests, incentives and institutions that enable or frustrate change. Such insights are important if we are to advance challenging agendas around governance, economic growth and service delivery, which experience has shown do not lend themselves to technical solutions alone. Political economy analysis is not a magic bullet for the resolution of intractable development problems. However, it can support more effective and politically feasible development strategies, as well as inform more realistic expectations of what can be achieved, and the risks involved. It can also contribute to better results by identifying where the main opportunities and barriers for policy reform exist and how donors can use their programming and influencing tools to promote positive change. This understanding is particularly relevant in fragile and conflict-affected environments where the challenge of building peaceful states and societies is fundamentally political. There are an increasing number of political economy tools available to development agencies for a range of analytical and operational purposes. This note brings together this material with a view to explaining the relevance and uses of political economy analysis. It is intended to be used by a wide range of DFID programme managers and advisers, as well as staff in other HMG departments and partner organisations. The main questions it addresses are: 􀂃 what is political economy analysis? 􀂃 how and why does political economy analysis add value to DFID work? 􀂃 what approaches and tools are available? 􀂃 how should the analysis be prepared, undertaken and applied to DFID’s work? 􀂃 how should we work with other development partners and across HMG on analysis? Key messages include: • Political economy analysis is central to the formulation of sound country plans and sector programmes, and can play a key role in risk mitigation and ensuring that donors avoid harmful practices. • Political economy analysis can help to improve development effectiveness by identifying how and where donors should focus efforts to promote positive change. • There are a growing number of operationally relevant tools which can be used to inform development strategies at the country or sector level, or in relation to particular development problems. • Several DFID country offices have used political economy analysis to improve the quality and impact of aid. This experience provides valuable lessons that should be considered when commissioning and undertaking political economy analysis. • Where possible, analysis should be conducted on an ongoing basis with key partners in HMG and the wider development community to encourage shared understanding and joint action.

Design in the Organization: Parts and Wholes - Junginger, Sabine (Research Design Journal, 2009)
Inroduces the stages of adoption of Design in organizations, with a visual tool.

Impact assessment of ICT-for-development projects a compendium of approaches - Heeks, Richard; Molla, Alemayehu (University of Manchester. Institute for development policy and management (IDPM), 2009)

From Political Won't to Political Will: Building Support for Participatory Governance - Malena, Carmen (Kumarian Press, 2009)
* Geographically diverse examples of participatory governance in action* Practical case studies show how citizens can participate more fully in the political process Despite a recent wave of democratization around the world, traditional systems of representative democracy seem to be in crisis. Citizens in both the North and the South lack opportunities, rights and access to information and have expressed growing disillusionment with their governments. Ordinary citizens (especially women, poor people and other marginalized groups) are largely excluded from the political processes that directly affect their lives. There is now growing consensus that good governance is participatory governance (PG), but public officials are often reluctant to adopt such an approach. From Political Won’t to Political Will addresses the particular challenge of encouraging these officials to involve citizens in the political process. The book presents contributions by participants from CIVICUS’ 2008 conference on building political will for PG. Representing the perspectives of both civil society and government actors, they propose a number of strategies and lessons such as demonstrating the benefits of PG to governments, complementing formal democratic institutions, building trust, supporting PG champions and using strategic political timing. Their practical and highly original findings will interest anyone eager to see the empowerment of people around the world.

Glossary of Key Terms in Evaluation and Results Based Management - OECD (OECD, 2009)

Innovations in international humanitarian action - Ramalingam, Ben; Scriven, Kim; Foley, Conor (8th review of humanitarian action, 2009)

How to Make Sense of Weak Signals - Schoemaker, Paul J. H.; Day, George S. (MIT Sloan Management Review, 2009)
Keywords: IMPORTANT

Thinking in Systems: A Primer - Meadows, Donella H. (Chelsea Green Publishing, 2008)
In the years following her role as the lead author of the international bestseller, Limits to Growth—the first book to show the consequences of unchecked growth on a finite planet— Donella Meadows remained a pioneer of environmental and social analysis until her untimely death in 2001.Thinking in Systems, is a concise and crucial book offering insight for problem solving on scales ranging from the personal to the global. Edited by the Sustainability Institute’s Diana Wright, this essential primer brings systems thinking out of the realm of computers and equations and into the tangible world, showing readers how to develop the systems-thinking skills that thought leaders across the globe consider critical for 21st-century life.Some of the biggest problems facing the world—war, hunger, poverty, and environmental degradation—are essentially system failures. They cannot be solved by fixing one piece in isolation from the others, because even seemingly minor details have enormous power to undermine the best efforts of too-narrow thinking.While readers will learn the conceptual tools and methods of systems thinking, the heart of the book is grander than methodology. Donella Meadows was known as much for nurturing positive outcomes as she was for delving into the science behind global dilemmas. She reminds readers to pay attention to what is important, not just what is quantifiable, to stay humble, and to stay a learner.In a world growing ever more complicated, crowded, and interdependent, Thinking in Systems helps readers avoid confusion and helplessness, the first step toward finding proactive and effective solutions.

The New Development Economics: We Shall Experiment, but How Shall We Learn? - Rodrik, Dani (HKS Working Paper No. RWP08-055, 2008)
Development economics is split between macro-development economists - who focus on economic growth, international trade, and fiscal/macro policies - and micro-development economists - who study microfinance, education, health, and other social programs. Recently there has been substantial convergence in the policy mindset exhibited by micro evaluation enthusiasts, on the one hand, and growth diagnosticians, on the other. At the same time, the randomized evaluation revolution has led to an accentuation of the methodological divergence between the two camps. Overcoming the split requires changes on both sides. Macrodevelopment economists need to recognize the distinct advantages of the experimental approach and adopt the policy mindset of the randomized evaluation enthusiasts. Micro-development economists, for their part, have to recognize that the utility of randomized evaluations is restricted by the narrow and limited scope of their application. As the Chinese example illustrates, extending the experimental mindset to the domain of economy-wide reforms is not just possible, it has already been practiced with resounding success in the most important development experience of our generation.
Keywords: Economics; Finance; Health Care; International Development; International Economics; International Trade; Macroeconomics; Microeconomics; Social Policy; Welfare

Systems Thinking. Applied. A primer - Edson, Robert (ASysT Institute, 2008)

Exploring the science of complexity: Ideas and implications for development and humanitarian efforts - Ramalingam, Ben; Jones, Harry; Reba, Toussaint; Young, John (Working Paper 285, 2008)
This paper draws on the science of complexity to outline alternative approaches to analysing and understanding problems faced in humanitarian and development work.

Historical roots of Agile Methods: Where did “Agile Thinking” come from? - Abbas, Noura; Gravell, Andrew M.; Wills, Gary B. (Springer Berlin Heidelberg, 2008)
The appearance of Agile methods has been the most noticeable change to software process thinking in the last fifteen years [16], but in fact many of the “Agile ideas” have been around since 70’s or even before. Many studies and reviews have been conducted about Agile methods which ascribe their emergence as a reaction against traditional methods. In this paper, we argue that although Agile methods are new as a whole, they have strong roots in the history of software engineering. In addition to the iterative and incremental approaches that have been in use since 1957 [21], people who criticised the traditional methods suggested alternative approaches which were actually Agile ideas such as the response to change, customer involvement, and working software over documentation. The authors of this paper believe that education about the history of Agile thinking will help to develop better understanding as well as promoting the use of Agile methods. We therefore present and discuss the reasons behind the development and introduction of Agile methods, as a reaction to traditional methods, as a result of people’s experience, and in particular focusing on reusing ideas from history.
Keywords: Agile methods; Software Development

Why to be Wary of "Design for Developing Countries" - Donaldson, Krista (Ambidextrous, 2008)

Success and Failure in eGovernment Projects - Heeks, Richard (eGovernment for Development, 2008)

The Art of Agile Development - Shore, James; Warden, Shane (O'Reilly Media, 2007)
The Art of Agile Development contains practical guidance for anyone considering or applying agile development for building valuable software. Plenty of books describe what agile development is or why it helps software projects succeed, but very few combine information for developers, managers, testers, and customers into a single package that they can apply directly. This book provides no-nonsense advice on agile planning, development, delivery, and management taken from the authors' many years of experience with Extreme Programming (XP). You get a gestalt view of the agile development process, including comprehensive guidance for non-technical readers and hands-on technical practices for developers and testers. The Art of Agile Development gives you clear answers to questions such as: How can we adopt agile development? Do we really need to pair program? What metrics should we report? What if I can't get my customer to participate? How much documentation should we write? When do we design and architect? As a non-developer, how should I work with my agile team? Where is my product roadmap? How does QA fit in? The book teaches you how to adopt XP practices, describes each practice in detail, then discusses principles that will allow you to modify XP and create your own agile method. In particular, this book tackles the difficult aspects of agile development: the need for cooperation and trust among team members. Whether you're currently part of an agile team, working with an agile team, or interested in agile development, this book provides the practical tips you need to start practicing agile development. As your experience grows, the book will grow with you, providing exercises and information that will teach you first to understand the rules of agile development, break them, and ultimately abandon rules altogether as you master the art of agile development."Jim Shore and Shane Warden expertly explain the practices and benefits of Extreme Programming. They offer advice from their real-world experiences in leading teams. They answer questions about the practices and show contraindications - ways that a practice may be mis-applied. They offer alternatives you can try if there are impediments to applying a practice, such as the lack of an on-site customer.--Ken Pugh, Author of Jolt Award Winner, Prefactoring "I will leave a copy of this book with every team I visit."--Brian Marick, Exampler Consulting
Keywords: IMPORTANT

A Leader’s Framework for Decision Making - Snowden, Dave; Boone, Mary E. (Harvard Business Review, 2007)

The Knowledge-Creating Company - Nonaka, Ikujiro (Harvard Business Review, 2007)
Editor’s Note: This 1991 article helped popularize the notion of “tacit” knowledge—the valuable and highly subjective insights and intuitions that are difficult to capture and share because people carry them in their heads. Years later, the piece can still startle a reader with its views of organizations and of the types of knowledge that inform […]
Keywords: Creativity; Innovation; Product development; Research & development

Responding to change: Learning to adapt in development cooperation - Engel, Paul; Keijzer, Niels; Ørnemark, Charlotte (Policy Management Brief 19, 2007)

Good Enough Governance Revisited - Grindle, Merilee S. (Development Policy Review, 2007)
The concept of good enough governance provides a platform for questioning the long menu of institutional changes and capacity-building initiatives currently deemed important (or essential) for development. Nevertheless, it falls short of being a tool to explore what, specifically, needs to be done in any real world context. Thus, as argued by the author in 2004, given the limited resources of money, time, knowledge, and human and organisational capacities, practitioners are correct in searching for the best ways to move towards better governance in a particular country context. This article suggests that the feasibility of particular interventions can be assessed by analysing the context for change and the implications of the content of the intervention being considered.

Adaptive Management for International Development Programs - Loveridge, Donna (Australasian Evaluation Society Conference, 2007)
Capacity development, that is “the process whereby people, organisations and society as a whole unleash, strengthen, create, adapt and maintain capacity over time” (OECD 2005) has been a key aim of international aid programs. However, capacity development efforts have not met with resounding success despite approximately 25%, or USD15 billion a year, being spent by donors in recent years on technical assistance1 which has predominantly been aimed at developing capacity. A 1998 review by the World Bank (World Bank 1998) found that the success rate for capacity development efforts was between 30 – 40%. The Commission for Africa (2005) noted in 2005 that achievements were below expectations. The OECD (2007) sees capacity development as being one of the areas which are least responsive to development assistance and therefore one of the greatest challenges. This paper proposes that development practitioners and donors could benefit from taking an evaluative inquiry-type of approach to the design, implementation and monitoring and evaluation of capacity development programs. An alternative approach, “adaptive management”, is proposed. Adaptive management moves away from a rational linear A + B = C approach to capacity development towards constructing and testing theories of change2 for knowledge generation, adaptation and program improvement.

Using Emergence to Take Social Innovation to Scale - Wheatley, Margaret; Frieze, Deborah (Fieldnotes, 2007)
In spite of current ads and slogans, the world doesn’t change one person at a time. It changes as networks of relationships form among people who discover they share a common cause and vision of what’s possible. This is good news for those of us intent on changing the world and creating a positive future. Rather than worry about critical mass, our work is to foster critical connections. We don’t need to convince large numbers of people to change; instead, we need to connect with kindred spirits. Through these relationships, we will develop the new knowledge, practices, courage, and commitment that lead to broad-based change. But networks aren’t the whole story. As networks grow and transform into active, working communities of practice, we discover how Life truly changes, which is through emergence. When separate, local efforts connect with each other as networks, then strengthen as communities of practice, suddenly and surprisingly a new system emerges at a greater level of scale. This system of influence possesses qualities and capacities that were unknown in the individuals. It isn’t that they were hidden; they simply don’t exist until the system emerges. They are properties of the system, not the individual, but once there, individuals possess them. And the system that emerges always possesses greater power and influence than is possible through planned, incremental change. Emergence is how Life creates radical change and takes things to scale. Emergence has a life-cycle. It begins with networks, shifts to intentional communities of practice and evolves into powerful systems capable of global influence. Since its inception in 1992, The Berkana Institute has striven to learn how living systems work, how they emerge from networks to communities to systems of influence. In our global work—primarily with economically poor communities in many different nations—we have experimented actively with emergence in many different contexts. We have demonstrated what’s possible when we connect people across difference and distance. By applying the lessons of living systems and working intentionally with emergence and its life-cycle, we have become confident that local social innovations can be taken to scale and provide solutions to many of the world’s most intractable issues.

Complexity Leadership Theory: An Interactive Perspective on Leading in Complex Adaptive Systems - Lichtenstein, Uhl-Bien; Schreiber, Orton; Lichtenstein, Benyamin; Uhl-Bien, Mary; Marion, Russ; Seers, Anson; Orton, James Douglas; Schreiber, Craig (Emergence, 2006)
Traditional, hierarchical views of leadership are less and less useful given the complexities of our modern world. Leadership theory must transition to new perspec-tives that account for the complex adaptive needs of organizations. In this paper, we propose that leadership (as opposed to leaders) can be seen as a complex dynamic process that emerges in the interactive "spaces between" people and ideas. That is, leadership is a dynamic that transcends the capabilities of individuals alone; it is the product of interaction, tension, and exchange rules governing changes in per-ceptions and understanding. We label this a dynamic of adaptive leadership, and we show how this dynamic provides important insights about the nature of leadership and its outcomes in organizational fields. We define a leadership event as a perceived segment of action whose meaning is created by the interactions of actors involved in producing it, and we present a set of innovative methods for capturing and analyzing these contextually driven processes. We provide theoretical and practical implications of these ideas for organizational behavior and organization and management theory.

Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development and Change - Gallos, Joan V. (Organization Development: A Jossey-Bass Reader, 2006)
This is the third book in the Jossey–Bass Reader series, Organization Development: A Jossey–Bass Reader. This collection will introduce the key thinkers and contributors in organization development including Ed Lawler, Peter Senge, Chris Argyris, Richard Hackman, Jay Galbraith, Cooperrider, Rosabeth Moss Kanter, Bolman & Deal, Kouzes & Posner, and Ed Schein, among others. "Without reservations I recommend this volume to those students of organizational behavior who want an encyclopedia of OD to gain a perspective on the past, present, and future...." Jonathan D. Springer of the American Psychological Association.

Resilience Thinking: Sustaining Ecosystems and People in a Changing World - Walker, Brian; Salt, David; Reid, Walter V. (Island Press, 2006)
Increasingly, cracks are appearing in the capacity of communities, ecosystems, and landscapes to provide the goods and services that sustain our planet's well-being. The response from most quarters has been for "more of the same" that created the situation in the first place: more control, more intensification, and greater efficiency. "Resilience thinking" offers a different way of understanding the world and a new approach to managing resources. It embraces human and natural systems as complex entities continually adapting through cycles of change and seeks to understand the qualities of a system that must be maintained or enhanced in order to achieve sustainability. It explains why greater efficiency by itself cannot solve resource problems and offers a constructive alternative that opens up options rather than closing them down. In "Resilience Thinking", scientist Brian Walker and science writer David Salt present an accessible introduction to the emerging paradigm of resilience. The book arose out of appeals from colleagues in science and industry for a plainly written account of what resilience is all about and how a resilience approach differs from current practices. Rather than complicated theory, the book offers a conceptual overview along with five case studies of resilience thinking in the real world. It is an engaging and important work for anyone interested in managing risk in a complex world.

Herramientas de Conocimiento y Aprendizaje: Una Guía para Organizaciones Humanitarias y de Desarrollo - Ramalingam, Ben (ODI, 2006)
This toolkit presents entry points and references to the wide range of tools and methods that have been used to facilitate improved knowledge and learning in the development and humanitarian sectors.
Keywords: spanish

Tools for Knowledge and Learning: A Guide for Development and Humanitarian Organisations - Ramalingam, Ben (ODI, 2006)
This toolkit presents entry points and references to the wide range of tools and methods that have been used to facilitate improved knowledge and learning in the development and humanitarian sectors.

Agile Software Development: Adaptive Systems Principles and Best Practices - Meso, Peter; Jain, Radhika (Information Systems Management, 2006)
Today's environments of increasing business change require software development methodologies that are more adaptable. This article examines how complex adaptive systems (CAS) theory can be used to increase our understanding of how agile software development practices can be used to develop this capability. A mapping of agile practices to CAS principles and three dimensions (product, process, and people) results in several recommendations for “best practices” in systems development.
Keywords: IMPORTANT

Alps - Accountability, Learning and Planning System - ActionAid (ActionAid International, 2006)
Alps is ActionAid’s over arching accountability framework, containing within it our programme planning system. Alps is distinctive in that it is strongly driven by principles, and sets out necessary personal attitudes and behaviours alongside organisational processes for planning, strategy formulation, learning, monitoring reviews/evaluations and audit. Alps defines our standards, not only about what we do but also how we do it. Alps is part of ActionAid’s human rights-based work.

Planners versus Searchers in Foreign Aid - Easterly, William (Asian Development Review, 2006)
Only for the recipients of foreign aid is something akin to central planning seen as a way to achieve prosperity. The end of poverty is achieved with free markets and democracy—where decentralized “searchers” look for ways to meet individual needs—not Poverty Reduction Strategy Papers (PRSPs) to achieve Millennium Development Goals (MDGs). The PRSPs and MDGs create lots of bureaucracy but hold no one specific agency in foreign aid accountable for any one specific task. Planners in foreign aid use the old failed models of the past—the “Financing Gap”, the “poverty trap”, the government-to-government aid model; and the “expenditures = outcomes” mentality. Searchers in foreign aid would imitate the feedback and accountability of markets and democracy to provide goods and services to individuals until homegrown markets and democracy end poverty in the society as a whole. An example of the more promising “searchers” approach in foreign aid is 2006 Nobel Peace Laureate Mohammad Yunus and Grameen Bank.

Information and Communications Technology for Development (ICT4D)-A design challenge? - Tongia, Rahul; Subrahmanian, Eswaran (IEEE, 2006)
Keywords: IMPORTANT

The Samaritan's Dilemma: The Political Economy of Development Aid - Gibson, Clark C.; Andersson, Krister; Ostrom, Elinor; Shivakumar, Sujai (Oxford University Press, 2005)
What's wrong with foreign aid? Many policymakers, aid practitioners, and scholars have called into question its ability to increase economic growth, alleviate poverty, or promote social development. At the macro level, only tenuous links between development aid and improved living conditions have been found. At the micro level, only a few programs outlast donor support and even fewer appear to achieve lasting improvements. The authors of this book argue that much of aid's failure is related to the institutions that structure its delivery. These institutions govern the complex relationships between the main actors in the aid delivery system and often generate a series of perverse incentives that promote inefficient and unsustainable outcomes. In their analysis, the authors apply the theoretical insights of the new institutional economics to several settings. First, they investigate the institutions of Sida, the Swedish aid agency, to analyze how that aid agency's institutions can produce incentives inimical to desired outcomes, contrary to the desires of its own staff. Second, the authors use cases from India, a country with low aid dependence, and Zambia, a country with high aid dependence, to explore how institutions on the ground in recipient countries also mediate the effectiveness of aid. Throughout the book, the authors offer suggestions about how to improve aid's effectiveness. These suggestions include how to structure evaluations in order to improve outcomes, how to employ agency staff to gain from their on-the-ground experience, and how to engage stakeholders as "owners" in the design, resource mobilization, learning, and evaluation processes of development assistance programs.

Rapid Results!: How 100-Day Projects Build the Capacity for Large-Scale Change - Schaffer, Robert H.; Ashkenas, Ron (Jossey-Bass, 2005)
Rapid Results! shows how to make large-scale changes succeed  by using 100-day results-producing projects to develop this vital implementation capability. Written by Robert H. Schaffer, Ronald N. Ashkenas, and their associates—leaders in the field of change management—Rapid Results! describes an approach that has been field-tested by real organizations of every size and description to improve performance and speed the pace of change. Rapid results projects produce results quickly, introduce new work patterns, and enable participants to learn a variety of lessons about managing change. Step by step, the book describes how the use of rapid-cycle, or 100-day, projects   will multiply your organization’s power to succeed at large-scale change. Schaffer and Ashkenas specifically outline the concept behind 100-day projects and show you how to Set up the architecture to implement rapid results projects Improve operational performance and also attain hard results in the soft areas of management Build rapid results into major organizational change such as reorganization, acquisition integration, and international development Use rapid results to drive leadership development and culture change

Why Software Fails - We waste billions of dollars each year on entirely preventable mistakes - Robert N., Charette (IEEE Spectrum, 2005)
We waste billions of dollars each year on entirely preventable mistakes. The biggest tragedy is that software failure is for the most part predictable and avoidable. Unfortunately, most organizations don't see preventing failure as an urgent matter, even though that view risks harming the organization and maybe even destroying it. Understanding why this attitude persists is not just an academic exercise; it has tremendous implications for business and society.

Management challenges to implementing agile processes in traditional development organizations - Boehm, B.; Turner, R. (IEEE Software, 2005)
Discussions with traditional developers and managers concerning agile software development practices nearly always contain two somewhat contradictory ideas. They find that on small, stand-alone projects, agile practices are less burdensome and more in tune with the software industry's increasing needs for rapid development and coping with continuous change. Managers face several barriers, real and perceived, when they try to bring agile approaches into traditional organizations. They categorized the barriers either as problems only in terms of scope or scale, or as significant general issues needing resolution. From these two categories, we've identified three areas - development process conflicts, business process conflicts, and people conflicts - that we believe are the critical challenges to software managers of large organizations in bringing agile approaches to bear in their projects.
Keywords: Aerospace engineering; Aerospace materials; Agile methods; Agile software development; Automatic testing; Business processes; Computer industry; DP industry; Programming; Project management; Refining; Software engineering; Software management; Software systems; development process conflicts; process integration; software development management; software industry; systems engineering; traditional development organizations

Learning in the Thick of It - Darling, Marilyn; Parry, Charles; Moore, Joseph (Harvard Business Review, 2005)
After-action reviews identify past mistakes but rarely enhance future performance. Companies wanting to fully exploit this tool should look to its master: the U.S. Army’s standing enemy brigade, where soldiers learn and improve even in the midst of battle.
Keywords: Aerospace sector; Corporate governance; Decision making and problem solving; Defense industry; Defense sector; Fabrication and manufacturing; Meeting management; Military; North America; Organizational culture; Presentation skills; Project management; Psychology; Telecom

Your Company’s Secret Change Agents - Pascale, Richard T.; Sternin, Jerry (Harvard Business Review, 2005)
Somewhere in your organization, groups of people are already doing things differently and better. To create lasting change, find these areas of positive deviance and fan their flames.

Accountability Myopia: Losing Sight of Organizational Learning - Ebrahim, Alnoor (Nonprofit and Voluntary Sector Quarterly, 2005)
This article challenges a normative assumption about accountability in organizations: that more accountability is necessarily better. More specifically, it examines two forms of “myopia” that characterize conceptions of accountability among service-oriented nonprofit organizations: (a) accountability as a set of unconnected binary relationships rather than as a system of relations and (b) accountability as short-term and rule-following behavior rather than as a means to longer-term social change. The article explores the effects of these myopias on a central mechanism of accountability in organizations—evaluation—and proposes a broader view of accountability that includes organizational learning. Future directions for research and practice are elaborated.
Keywords: IMPORTANT

Organisational Learning in NGOs: Creating the motive, means and opportunity - Britton, Bruce (Intrac, 2005)

Donors' Learning Difficulties: Results, Relationships and Responsibilities - Eyben, Rosalind (IDS Bulletin, 2005)

The power of positive deviance - Marsh, David R; Schroeder, Dirk G; Dearden, Kirk A; Sternin, Jerry; Sternin, Monique (BMJ : British Medical Journal, 2004)
Identifying individuals with better outcome than their peers (positive deviance) and enabling communities to adopt the behaviours that explain the improved outcome are powerful methods of producing change

A Treatise on Efficacy: Between Western and Chinese Thinking - Jullien, Francois (University of Hawaii Press, 2004)
In this highly insightful analysis of Western and Chinese concepts of efficacy, Francois Jullien subtly delves into the metaphysical preconceptions of the two civilizations to account for diverging patterns of action in warfare, politics, and diplomacy. He shows how Western and Chinese stategies work in several domains (the battle-field, for example) and analyzes two resulting acts of war. The Chinese strategist manipulates his own troops and the enemy to win a battle without waging war and to bring about victory effortlessly. Efficacity in China is thus conceived of in terms of transformation (as opposed to action) and manipulation, making it closer to what is understood as efficacy in the West. Jullien's brilliant interpretations of an array of recondite texts are key to understanding our own conceptions of action, time, and reality in this foray into the world of Chinese thought. In its clear and penetrating characterization of two contrasting views of reality from a heretofore unexplored perspective, Treatise on Efficacy will be of central importance in the intellectual debate between East and West.

Complexity, Organizations and Change - McMillan, Elizabeth (Routledge, 2004)
Complexity science has seriously challenged long-held views in the scientific community about how the world works. These ideas, particularly about the living world, also have radical and profound implications for organizations and society as a whole. Available in paperback for the first time, this insightful book describes and considers ideas from complexity science and examines their use in organizations, especially in bringing about major organizational change. Author McMillan explores how organizations, their design, the way they operate and, importantly, the people who co-create them, are thought of.Explaining the history and development of complexity science in an accessible way for the non-scientific reader, this outstanding book describes key concepts and their use in theory and practice. Illustrated with real-life examples from organizations in the UK, Europe and the USA, the book includes an in-depth case study of an organization which used complexity principles as part of a strategic change intervention. From this, useful models for introducing a complexity-based change process are derived.Complexity, Organizations and Change will appeal to academics, researchers and advanced students who are interested in complexity science and what it means for strategy, organization and management theory and organizational change.

The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer - Liker, Jeffrey K. (McGraw-Hill, 2004)
How to speed up business processes, improve quality, and cut costs in any industryIn factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a quality control inspector

System Failure: Why Governments Must Learn to Think Differently - Chapman, Jake (Demos, 2004)
The current model of public policy-making is no longer right for a government that has set itself the challenge of delivery. Improvements are driven by central policy initiatives which assume a direct relationship between action and outcome - but this is a false assumption. Public services are complex adaptive systems which are subject to the law of unintended consequences, so intervention can make problems worse. That is why the carrot-and-stick approach to reform which links increased funding to tougher performance targets will not succeed in the long run. Renowned systems thinker Jake Chapman describes how government's energetic attempts to force change from the centre are becoming counter-productive. The alternative is government based on continuous learning. This is increasingly important as the impact of communication technology and other accelerating social trends offers a moving target for public service reformers. Systems thinking offers a better model for change in complex organisations such as the health service or the railway network. Case studies provided by the NHS confederation show the unintended and often bizarre consequences of introducing new policies without considering their impact on the whole system. Since the original publication of Systems Failure in 2002, many of its core ideas have been taken on by government. In this second edition, Chapman reflects on the experience of putting systems thinking into practice in public services, and explains why the changes he suggests are more difficult - and more urgent - than expected.

ALPS in action: a review of the shift in ActionAid towards a new Accountability, Learning and Planning System | Participatory Methods - Guijt, Irene (2004)

Dao De Jing - Laozi (University of California Press, 2004)
Dao De Jing is one of the richest, most suggestive, and most popular works of philosophy and literature. Composed in China between the late sixth and the late fourth centuries b.c., its enigmatic verses have inspired artists, philosophers, poets, religious thinkers, and general readers down to our own times. This new translation, both revelatory and authentic, captures much of the beauty and nuance of the original work. In an extensive and accessible commentary to his translation, Moss Roberts reveals new depths of Dao De Jing.This edition is distinguished by the literary quality of the translation, its new renderings for a number of the stanzas, and by Roberts's knowledgeable contextualizations. Utilizing recently discovered manuscripts and Chinese scholarship based on them, he is able to shed new light on the work's historical and philosophical contexts. This translation shows that Dao De Jing is far more than a work of personal inspiration; it is also a work of universal scope that makes penetrating comments on politics, statecraft, cosmology, aesthetics, and ethics. Roberts brings these themes to our attention, shows how they are integrated into the work as a whole, and demonstrates the relevance of these topics for our own times.

Iterative and incremental developments: A brief history - Larman, Craig; Basili, Victor R. (Computer, 2003)
Although many view iterative and incremental development as a modern practice, its application dates as far back as the mid-1950s. Prominent software-engineering thought leaders from each succeeding decade supported IID practices, and many large projects used them successfully. These practices may have differed in their details, but all had a common theme-to avoid a single-pass sequential, document-driven, gated-step approach.
Keywords: Agile methods; Application software; Feedback; Government; History; Iterative and incremental developments; Iterative methods; Personnel; Programming; Radio access networks; Terminology; Testing; iterative enhancement; software engineering; software system

The high cost of accurate knowledge - Sutcliffe, Kathleen M.; Weber, Klaus (Harvard Business Review, 2003)
Many business thinkers believe it's the role of senior managers to scan the external environment to monitor contingencies and constraints, and to use that precise knowledge to modify the company's strategy and design. As these thinkers see it, managers need accurate and abundant information to carry out that role. According to that logic, it makes sense to invest heavily in systems for collecting and organizing competitive information. Another school of pundits contends that, since today's complex information often isn't precise anyway, it's not worth going overboard with such investments. In other words, it's not the accuracy and abundance of information that should matter most to top executives--rather, it's how that information is interpreted. After all, the role of senior managers isn't just to make decisions; it's to set direction and motivate others in the face of ambiguities and conflicting demands. Top executives must interpret information and communicate those interpretations--they must manage meaning more than they must manage information. So which of these competing views is the right one? Research conducted by academics Sutcliffe and Weber found that how accurate senior executives are about their competitive environments is indeed less important for strategy and corresponding organizational changes than the way in which they interpret information about their environments. Investments in shaping those interpretations, therefore, may create a more durable competitive advantage than investments in obtaining and organizing more information. And what kinds of interpretations are most closely linked with high performance? Their research suggests that high performers respond positively to opportunities, yet they aren't overconfident in their abilities to take advantage of those opportunities.
Keywords: Administrative Personnel; Data Collection; Decision Making, Organizational; Economic Competition; Information Management; Investments; Marketing; Organizational Innovation; United States

Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages - Perez, Carlota (Edward Elgar Publishing Ltd, 2003)
Technological Revolutions and Financial Capital presents a novel interpretation of the good and bad times in the economy, taking a long-term perspective and linking technology and finance in an original and convincing way. Carlota Perez draws upon Schumpeter's theories of the clustering of innovations to explain why each technological revolution gives rise to a paradigm shift and a 'New Economy' and how these 'opportunity explosions', focused on specific industries, also lead to the recurrence of financial bubbles and crises. These findings are illustrated with examples from the past two centuries: the industrial revolution, the age of steam and railways, the age of steel and electricity, the emergence of mass production and automobiles, and the current information revolution/knowledge society. By analyzing the changing relationship between finance capital and production capital during the emergence, diffusion and assimilation of new technologies throughout the global economic system, this seminal book sheds new light on some of the most pressing economic problems of today. A bold interpretation of how the changing relationship between technological advances and financial capital shapes the patterns of economic cycles, this path-breaking book will provide essential insights for business leaders, policymakers, academics and others concerned with managing change in the world economy.

Most egovernment-for-development projects fail: how can risks be reduced? - Heeks, Richard (Development Informatics Working Paper Series, No.14, 2003)
Research on the Information Society, the Digital Divide and Information and Communication Technologies for development

The new dynamics of strategy: Sense-making in a complex and complicated world - Kurtz, C.F.; Snowden, Dave (IBM Systems Journal, 2003)
Keywords: IMPORTANT

Development and the Learning Organization - Roper, Laura; Pettit, Jethro; Eade, Deborah (Oxfam Publications, 2003)

Should development agencies have official views? - Ellerman, David (Development in Practice, 2002)

Development and the Learning Organisation: An introduction - Roper, Laura; Pettit, Jethro (Development in Practice, 2002)

The struggle for organisational change: how the ActionAid Accountability, Learning and Planning System emerged - Scott-Villiers, Patta (Policy & Practice, 2002)
Change is driven not only by good ideas, but also by disagreement and frustration. This article takes the reader through a selective organisational history of the British NGO ActionAid from 1998 to 2001, looking at events and changes that had a bearing on the

Information Systems and Developing Countries: Failure, Success, and Local Improvisations - Heeks, Richard (The Information Society, 2002)
This article presents evidence that–alongside the successes– many information systems in developing countries can be categorized as failing either totally or partially. It then develops a new model that seeks to explain the high rates of failure. The model draws on contingency theory in order to advance the notion of design-actuality gaps: the match or mismatch between IS designs and local user actuality. This helps identify two high-risk archetypes that affect IS in developing countries: country context gaps and hard-soft gaps. The model is also of value in explaining the constraints that exist to local IS improvisations in developing countries. Overall, the article shows how model and theory help understand IS cases in developing countries, and equally, how those cases provide valuable data to help develop IS models and theories.
Keywords: Developing Country; Evaluation; Failure; Information System; implementation

Failure, Success and Improvisation of Information Systems Projects in Developing Countries - Heeks, Richard (Development Informatics Working Paper Series, No.11/2002, 2002)
Research on the Information Society, the Digital Divide and Information and Communication Technologies for development

A trainer's guide for participatory learning and action - Pretty, Jules; Guijt, Irene (IIED Participatory methodology series, 2002)

Complex Systems Theory and Development Practice: Understanding Non-linear Realities - Rihani, Samir (Zed Books, 2002)
Here, for the first time, development studies encounters the set of ideas popularly known as 'Chaos Theory'. Samir Rihani applies to the processes of economic development, ideas from complex adaptive systems like uncertainty, complexity, and unpredictability. Rihani examines various aspects of the development process - including the World Bank, debt, and the struggle against poverty - and demonstrates the limitations of fundamentally linear thinking in an essentially non-linear world.
Keywords: Business & Economics / Development / Business Development; Business & Economics / Development / Economic Development; Business & Economics / Economic History; Business & Economics / Economics / General; Philosophy / General; Science / System Theory; Social Science / Developing & Emerging Countries

The Blind Man and the Elephant: Analysing the Local State in China - Saich, Tony (On the Roots of Growth and Crisis: Capitalism, State and Society in East Asia, 2002)

Supporting Pioneering Leaders as Communities of Practice - How to Rapidly Develop New Leaders in Great Numbers - Wheatley, Margaret J (The Berkana Institute, 2002)
Do you ever stand back and try to see the big picture, the view from 50,000 feet of what's going on in organizations, communities, the world? From up there, how would you describe these times? Is it a time of increasing economic and political instability, of growing divisiveness and fear, of failing systems and dying dreams? Is it a time of new possibilities, of great examples of hope, of positive human evolution, of transformation? Are we succeeding in solving major problems, are we creating more? Is it any of these things, is it all of these things? It's important to think about how we answer this question, because that answer affects our choice of actions. If we think that, generally, things are working, that at present we're going through a difficult but temporary downturn, then we don't question current systems or their operating assumptions. Instead, we work hard to revive and improve them. We support initiatives and programs focused on process improvements, developing present systems to work more effectively and more efficiently. If we believe that the old system cannot be repaired, if we expect to see only more system failures, then the work is not to fix. Instead, support needs to be given to radically different processes and methods, new systems based on new assumptions. The work becomes not process improvement but process revolution.

Evaluation Feedback for Effective Learning and Accountability - OECD (Evaluation and Aid Effectiveness, 2001)
Evaluation is a key tool in improving the quality and effectiveness of development co-operation. The Development Assistance Committee (DAC) Working Party in Aid Evaluation is the only international forum where bilateral and multilateral evaluation experts meet regularly. Its Members meet to improve evaluation practice and to learn lessons from development co-operation activities and experiences. A series "Evaluation and Aid Effectiveness" was launched to share selected pieces of work with a broader public. This publication is composed of two parts: The Workshop Report, based on the fore-mentioned meeting, highlights the various issues raised, topics of discussion and different feedback systems, and outlines the areas identified by participants as most relevant for improving evaluation feedback. The Background Synthesis Report, intended as a starting point for discussion at the workshop, outlines the main concerns and challenges facing evaluation feedback and the means to address these. The report is based on an analysis of questionnaire results, and a review of previous initiatives in this area. The print version of the above report is available free of charge from the Development Co-operation Directorate; please send an email to dac.contact@oecd.org to get a copy.

The Soul in the Computer: The Story of a Corporate Revolutionary - Waugh, Barbara (Inner Ocean Publishing, 2001)
When Barbara Waugh joined the Hewlett-Packard Corporation in the mid-80's, this 60's radical encountered a company with a benign but topdown leadership. As she progressed from recruiting manager to world change manager, she used a set of radical tools to transform its corporate culture and to help realize the true potential of The HP Way.

Notes to Accompany ALPS - ActionAid (ActionAid International, 2001)

Manifesto for Agile Software Development - Agile Alliance (Agile Alliance, 2001)

Outcome Mapping: Building Learning and Reflection into Development Programs - Earl, Sarah; Carden, Fred; Smutylo, Terry; Patten, Michael Quinn (IDRC Books, 2001)
"Outcome Mapping provides not only a guide to essential evaluation map-making, but also a guide to learning and increased effectiveness, and affirmation that being attentive along the journey is as important as, and critical to, arriving at a destination." - Michael Quinn PattonMore and more, development organizations are under pressure to demonstrate that their programs result in significant and lasting changes in the well-being of their intended beneficiaries. However, such "impacts" are often the product of a confluence of events for which no single agency or group of agencies can realistically claim full credit. As a result, assessing development impacts is problematic, yet many organizations continue to struggle to measure results far beyond the reach of their programs. "Outcome Mapping" recognizes that development is essentially about people relating to each other and their environment. The originality of this approach lies in its shift away from assessing the products of a program to focus on changes in behaviour, relationships, actions, and activities in the people, groups, and organizations it works with directly. In doing so, "Outcome Mapping" debunks many of the myths about measuring impact. It will help a program be specific about the actors it targets, the changes it expects to see, and the strategies it employs and, as a result, be more effective in terms of the results it achieves. This publication explains the various steps in the outcome mapping approach and provides detailed information on workshop design and facilitation. It includes numerous worksheets and examples.