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Managing complexity (and chaos) in times of crisis. A field guide for decision makers inspired by the Cynefin framework

Resource type
Authors/contributors
Title
Managing complexity (and chaos) in times of crisis. A field guide for decision makers inspired by the Cynefin framework
Abstract
This field guide helps to navigate crises using the Cynefin framework as a compass. It proposes a four-stage approach through which we can: - assess the type of crisis and initiate a response; - adapt to the new pace and start building sensing networks to inform decisions; - repurpose existing structures and working methods to generate radical innovation; - transcend the crisis, formalise lessons learnt and increase resilience. The guide stresses the importance of setting and managing boundaries, building informal structures, keeping options open, distributing engagement and keeping an ongoing assessment of the evolving landscape. Action items, real life examples and demonstrations complement the references to the developing theoretical framework.
Report Number
JRC123629
Place
Luxemburg
Institution
Publications Office of the European Union
Date
2021
Citation
Snowden, D., & Rancati, A. (2021). Managing complexity (and chaos) in times of crisis. A field guide for decision makers inspired by the Cynefin framework (No. JRC123629). Publications Office of the European Union.