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The Haves and the Have Nots: Civic Technologies and the Pathways to Government Responsiveness (Policy Research Working Paper, p. 40)Mellon, J., Peixoto, T. C., & Sjoberg, F. M. - 2022 - World Bank
“Civic tech” broadly refers to the use of digital technologies to support a range of citizen engagement processes. From allowing individuals to report problems to local government to enabling the crowdsourcing of national legislation, civic tech aims to promote better policies and services – while contributing to more inclusive democratic institutions. But could civic tech affect public issues in a way that benefits some and excludes others? Over the decades, the question of who...