Design reality gap issues within an ICT4D project: an assessment of Jigawa State Community Computer Center

This paper evaluates the Jigawa State Government Community Computer centre project using the design reality gap framework. The purpose of this was to analyse the shortfall between design expectations and implementation realities, in order to find out the current situation of the project. Furthermore to analyse whether it would meet the key stakeholder’s expectation. The Majority of Government ICT Projects is classified as either failure or partial failure. Our research will underpin a case study of Jigawa State Community Computer centre project. To support our argument we conducted a qualitative case study in which we conducted two interviews, and a survey to find out the current status of the project. Our findings indicated that the project can be classified as a partial failure because few of the centres, operating in some areas of the community, offered socio-economic advancement. Our results also indicated that the project design reality gap is quite significant. This gap occurred due to poor planning and implementation of the project. Our research reveals several challenges that could impact upon the successfulness of the project provide a foundation for further research and add to existing literature. The challenges associated with the project we identify include poor state of power supply, lack of community engagement during the project planning and implementation, lack of commitment from the Local Government Administration. Our research has potential in adding ICT4D literature, reveals how ICT4D project evaluation can be carried out using design reality gap framework and provides guideline for policy makers.